What are the responsibilities and job description for the Imaging Technician position at Block Imaging Parts & Service LLC?
Description
Job Description Summary:
Responsible for providing the best quality technical support and service to our medical imaging customers through reconditioning, repairing, installing, inspecting, testing and providing technical troubleshooting for medical imaging equipment.
Essential Functions and Job Duties:
- To assure imaging systems are fully calibrated, functioning to OEM specifications, and equipped to meet the needs of our customers.
- To confirm that parts are validated and functioning to OEM performance levels.
- To move the company forward in technical engineering competency.
- To maintain a safe, clean, and functioning facility.
- To represent the company in a manner that shows the user, confidence, knowledge, and courtesy.
- Evaluate medical imaging equipment and parts, including inspection, deinstallation, reconditioning, installation, troubleshooting, and technical support.
- Calibrate and troubleshoot computer systems on the equipment according to OEM specifications.
- Provide tech support and validation for imaging parts and equipment.
- Continual expansion of knowledge base in the repair, validation, refurbishment, and installation of parts and equipment.
- Provide advanced-level diagnosis and repair of imaging systems.
- Support management through project feedback and communication of issues and opportunities.
- Be available to handle technical issues and questions.
- Document processes created and educate end users.
- Provide feedback to the office from on-site locations and provide a positive presentation of the company to the individuals on-site.
- Other duties as assigned.
Requirements
Role Competencies:
- Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner.
- Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
- Ability to work on concurrent projects and ensure timelines are met.
- Capable of building positive working relationships with team members, customers, and vendors.
- Ability to be flexible and resolve situations with confidence and mature leadership.
- Solution-oriented professional who treats others with dignity and respect.
- Team player who will foster communication among teams and share success.
- Hold self to a high standard while ensuring projects are completed on time.
- Experience in delivering and demanding a high level of customer service.
- Thorough knowledge of safety regulations.
- Exceptional written and verbal communication skills including listening.
- Proficient in Excel, Word, Outlook, keyboarding, and internet research.
- Comply with Key Performance Indicators.
Skills:
- Mechanical aptitude
- Attention to detail
- Follow-though
- Computer diagnostic software and hardware
- Database entry and management
- Communication, especially listening and speaking
- Self-starter who is productive and has the ability to work cooperatively
- Organization
- Valid driver’s license and proof of safe driving history
- Submit to and successfully complete MVR and criminal background check and drug screen.
- Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles
- Drivers must comply with on-the-job driver’s safety training if asked to operate rental trucks or fleet vehicles
- Must be 21 or older to drive company vehicle.
Cultural Fit:
Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.
Education or Relevant Experience:
- Education: B.S. degree in Engineering or equivalent.
- Experience: 3-5 years’ experience in medical imaging engineering or equivalent.
Supervisory Responsibilities:
This position requires only self-supervision.
Minimum Physical Expectations:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.
- Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting.
- Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
- Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
- Physical activity that requires keyboarding, sitting, phone work and filing.
Travel Requirements:
This position will involve up to 25% travel; flexibility to travel when needed
- Physical activity that requires travel, and flexibility of schedule.
- Job may include occasional driving of rental vehicles.
Work Environment Expectations:
Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person’s working conditions while performing the job.
- Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
- Physical activity that often requires exposure to machinery.
- Physical activity that sometimes requires exposure to hazardous materials (MSDS available).
Block Imaging Parts & Service is an Equal Opportunity Employer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.