Application Administrator I

Description

Job Description Summary:

The Application Administrator I will provide support in maintaining and improving the software systems that drive business operations. The position work closely with internal IT and business team members to understand and support the processes by which applications are utilized, provide application support, and ensure systems are aligned with business needs along with appropriate security measures. Other duties as assigned. 

Essential Functions and Job Duties:

• Test and maintain applications including patching and upgrade activities.
• Follow appropriate change control processes, including proactive communication to impacted user community and associated business processes.
• Engage with 3rd party resources, as appropriate, in the execution of support activities. 
• Review and analyze application logs, taking appropriate action in a proactive approach.
• Register, maintain, and audit application registrations.
• Execute monitoring, analysis, and remediation of system functions.
• Ensure license compliance of software applications.
• Provide insight and expertise in IT meetings with suggestions and advice.
• Participate with business stakeholders in creating user training and ongoing user testing to demonstrate application competency at a user level.  
• Member of Application Support Team providing immediate services to Block team members, including research and documentation of customer support, determining priorities and work order completion.
• Member of on-call rotation for afterhours support and escalation point for 3rd party services; including monitoring of system alerts in support of proactive services.  
• Promote and adhere to ITIL methodologies related to the intake, on-boarding, and long-term lifecycle support of IT services. 
• Maintain SOPs/WIs related to application administration, along with documentation and maintenance of associated systems. 
• Follow standardized processes related to the activities of application administration.
• Engage directly with business stakeholders in development of solutions both virtually and in-person as required. 
• Travel to conference and Block Imaging facilities.
• Assure all policies and procedures are followed and safety precautions are taken to reduce the risk of injury 
• Once employee demonstrates competency in position, admin is required to train others in similar roles.
• Advise and perform other duties as assigned.

Requirements

Role Competencies:

• Exceptional attention to detail required.  
• Strong interpersonal and communication skills 
• Team player
• Strong organizational skills.  
• Ability to work independently and with supervision.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to multitask
• Excellent oral, written skills. 

Cultural Fit:

Exhibit the Block Core Values of Growth, Integrity, and Honor. Make choices that contribute to the development and reinforcement of the core values.

Education or Relevant Experience:

• Education: Associates Degree preferred
• Experience: 3 years of experience working within an ERP System, 1 or more years of experience with data privacy and associated compliance
• Certifications: Salesforce Certification 

Supervisory Responsibilities: N/A

Minimum Physical Expectations:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Physical activity that often requires bending, stooping, reaching, climbing, kneeling and/or twisting. 
• Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
• Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
• Physical activity that requires keyboarding, sitting, phone work and filing.

Travel Requirements:

N/A

Work Environment Expectations:

• Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
• Physical activity that often requires exposure to machinery.
• Physical activity that sometimes requires exposure to hazardous materials (MSDS available)

Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.