What are the responsibilities and job description for the Customer Service Representative - Parts position at Block Imaging Parts & Service LLC?
Description
Job Description Summary:
We are looking for a Customer Service Representative to join our Parts Sales team and become an integral part of growing the parts business. This CSR will work synergistically with the team to serve our customers. Speed, accuracy and creativity are essential to developing a loyal customer base.
Essential Functions and Job Duties:
- Handle all aspects of customer communication, follow-up and sales transactions for medical imaging parts requests and to grow the parts business.
- Receive and manage parts requests calls from customers
- Locate parts from inventory or outside sources
- Negotiate parts costs with Suppliers
- Creation of parts quotes for customers
- Develop creative solutions to resolve problems
- Initiate follow up calls to ensure customer satisfaction and develop relationships
- Working respectfully, cooperatively, and professionally with others in the best interest of the company
- Proactive activities that lead to growing relationships and the parts business overall
- Handling any other duties as assigned
Requirements
Role Competencies:
- Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner
- Solve problems using initiative and critical thinking skills
- Ability to work on concurrent projects and ensure timelines are met
- Capable of building positive working relationships with team members, customers and vendors
- Ability to be flexible and resolve situations with confidence and mature leadership
- Team player who will foster communication among teams and share success
Cultural Fit:
Exhibit the Block Core Values of Growth, Integrity, Together, and Honor. Make choices that contribute to the development and reinforcement of the core values.
Education or Relevant Experience:
- Education: Bachelor’s Degree or equivalent required. Marketing, Finance, Supply Chain, Project Management, General Business, or Management preferred
Supervisory Responsibilities:
This position requires only self-supervision.
Minimum Physical Expectations:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.
- Physical activity that requires often bending, stooping, reaching, climbing, kneeling and/or twisting.
- Physical activity that sometimes involves pushing and/or pulling over 25 lbs. but not more than 75 lbs.
- Physical activity that sometimes involves lifting over 25 lbs. but not more than 75 lbs.
- Physical activity that requires keyboarding, sitting, phone work and filing.
Travel Requirements:
N/A
Work Environment Expectations:
Temperature, noise level, whether the job is inside or outside, and other factors that will affect the person’s working conditions while performing the job.
- Physical activity that sometimes requires exposure to loud noises that do not require ear plugs.
- Physical activity that often requires exposure to machinery.
- Physical activity that sometimes requires exposure to hazardous materials (MSDS available).
Block Imaging Parts & Service is an Equal Opportunity Employer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
