What are the responsibilities and job description for the Rental Manager position at Big Sky Resort?
Overview
Big Sky Resort is hiring a Rental Manager to lead daily operations at the Snowcrest Rentals shop. This role is all about delivering an exceptional rental experience—ensuring guests leave the shop ready to take on the mountain with confidence. You’ll manage a high-performing team, oversee inventory and equipment upkeep, and uphold brand, safety, and guest service standards. We’re looking for someone with strong leadership skills, a passion for hospitality, and the ability to keep things running smoothly behind the scenes.
Responsibilities
Big Sky Resort is hiring a Rental Manager to lead daily operations at the Snowcrest Rentals shop. This role is all about delivering an exceptional rental experience—ensuring guests leave the shop ready to take on the mountain with confidence. You’ll manage a high-performing team, oversee inventory and equipment upkeep, and uphold brand, safety, and guest service standards. We’re looking for someone with strong leadership skills, a passion for hospitality, and the ability to keep things running smoothly behind the scenes.
Responsibilities
- Lead, train, and support rental shop staff on proper equipment fitting, safety protocols, and guest service excellence
- Oversee daily shop operations, ensuring efficiency and professionalism from open to close
- Monitor and maintain the rental fleet in collaboration with the repair team
- Manage risk through proper gear inspection, fitting, and documentation
- Handle shop supply needs, including warranty claims and restocking rental inventory
- Track and manage retail inventory; coordinate with retail and distribution teams for replenishment
- Maintain a clean, organized, and guest-ready shop environment at all times
- Minimum of 2 years of experience in ski or snowboard rental or retail operations
- Strong leadership and organizational skills with the ability to multitask in a fast-paced environment
- Familiarity with ski tuning and binding mounting is a plus
- High attention to detail and commitment to safety
- Proficiency in Microsoft Excel and Word
- Ability to stand and walk for extended periods while carrying or fitting equipment
- Must be able to bend, squat, kneel, and reach overhead regularly
- Ability to lift, push or pull at least 35 pounds
- Comfortable performing general shop maintenance tasks, including trash removal and cleaning
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events