What are the responsibilities and job description for the Customer Care Specialist position at Big Sky Resort?
Overview
As a Customer Care Specialist at Big Sky Resort, you’ll be a central hub of knowledge and support for both our guests and internal teams. Whether guests are planning their trip, navigating the mountain, or following up post-visit, you’ll be the trusted voice guiding them every step of the way. From lift access and lessons to dining and events, your role is all about providing timely, accurate, and professional assistance across multiple communication channels.
You’ll work closely with the Customer Care Center team and collaborate with Mountain Services to ensure guests receive consistent, helpful information and exceptional service.
Responsibilities
As a Customer Care Specialist at Big Sky Resort, you’ll be a central hub of knowledge and support for both our guests and internal teams. Whether guests are planning their trip, navigating the mountain, or following up post-visit, you’ll be the trusted voice guiding them every step of the way. From lift access and lessons to dining and events, your role is all about providing timely, accurate, and professional assistance across multiple communication channels.
You’ll work closely with the Customer Care Center team and collaborate with Mountain Services to ensure guests receive consistent, helpful information and exceptional service.
Responsibilities
- Be a subject matter expert on all Big Sky lift access products, including season passes and day tickets
- Use administrative access to bigskyresort.com to support guest needs and troubleshoot online issues
- Respond promptly and professionally to guest inquiries via phone, email, live chat, and voicemail
- Maintain a high level of accuracy when sharing information about resort services, activities, and offerings
- Stay flexible and adaptable in a fast-moving team environment
- Demonstrate a willingness to continuously learn about other departments and offerings across the resort
- Experience in guest service roles is preferred
- Familiarity with RTP|One and/or Salesforce is a plus
- Strong communication skills across phone, email, and chat
- Professional, efficient typing and digital communication abilities
- Team-oriented attitude and desire to provide an exceptional guest experience
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events