What are the responsibilities and job description for the Hotel Guest Service Agent position at Best Western Plus?
Are you a people person, friendly & engaging? If so, we're looking for you!
Best Western Plus is looking for part-time desk agents. We have a variety of shifts to fill, am and pm, weekdays and weekends. We are looking for friendly faces that are self-starters with a 'can do' attitude. Hotel experience is a plus, even better if you've worked with Best Western! These are part-time positions that can grow into full-time for the best candidates.
Primary responsibilities -
- Checking guests in and out efficiently
- Handling guest requests in a timely manner
- Posting any charges incurred to a guest's room
- Verifying proper credit on guest accounts
- Answering phone calls & questions
- Assisting guest with their reservation needs
- Customer service, recommendations, directions - assist the guest as needed
- Friendly, welcoming attitude
Communication skills are important as guests will need to come to you with concerns as well as compliments. Your problem solving skills will turn issues into opportunities so every guest leaves with great memories. We're a small hotel, looking to build the right crew!
Languages:
- English - (Required)
- Spanish - would be great, but not essential - extra language skills would be great, but not essential.
Friendly, customer service oriented applicants only please! Hiring immediately!
Job Type: Part-time
Pay: From $13.50 per hour
Benefits:
- Employee discount
- Free parking
Experience:
- hotel front desk: 1 year (Preferred)
Ability to Commute:
- Thermopolis, WY 82443 (Required)
Work Location: In person
Salary : $14