What are the responsibilities and job description for the Hotel Front Desk Guest Service Representative position at Holiday Inn Riverton?
Join the Holiday Inn Riverton team as a front desk guest service representative. We strive to provide our hotel guests with a welcoming check-in and sincere departure experience all while helping them to have a wonderful visit to our hotel and community. This position will work days, evening, weekends, and holidays.
Essential Functions
- Greets and welcomes every guest upon arrival.
- Communicates effectively and sincerely with guests, employees and other departments.
- Maintains a friendly and caring demeanor at all times in a fast pace environment.
- Maintains a professional image at all times.
- Demonstrates teamwork by co-operating and assisting fellow employees as needed.
- Registers guest into the hotel in a promptly and courteously manner.
- Checks guests out, processing payments according to established procedures and policies.
- Maintains a house bank and keep an accurate report of daily receipts and deposits.
- Can work with and understand basic financial data and information.
- Promotes resort services, facilities, and outlets provides guest with information such as local attractions and directions.
- Resolves guest complaints to the satisfaction of the customer by being guest-centric, friendly and caring. Communicates to Management any problem, complaint or unhappy guest.
- Responds quickly to all guest requests in a caring, friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed hotel standards.
We are looking for people with experience in customer service and computer skills. Hotel experience not required. Compensation packages includes $15/hour, uniforms, hotel & restaurant discounts. Must be able to pass a background check.
If you have a heart for service and enjoy meeting people from all over the world, we urge you to apply. Submit your resume through Indeed, email a resume to hr@blairhotels.com or stop by the Holiday Inn front desk to pick up an application.
Pay: $15.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $15