Customer Service Representative

Teknicote, a division of BEST Engineered Surface Technologies, is one of the largest contract surface finishing operations in the United States residing in a 50,000-square-foot state-of-the-art facility. Teknicotes's facilities provide automatic, semi-automatic, and manual coating services in a vast array of finishes. From a small, deep-drawn brass tube to a large, galvanneal sheet metal telecommunications cabinet. Teknicote can provide a protective, high quality, decorative or functional finish on 1 or 1 million units. Offering flexibility, customized service, and modern techniques, Teknicote approaches each job with individualized attention as we have for nearly 50 years.

Become a part of a dedicated team that prides itself in its ability to quickly respond to customer demands and the rapid turnaround of production jobs. In a job-shop environment, our clients require us to deliver quality parts on time from all of our metal finishing operations. We are looking for a Customer Service Representative. In this position, you will act as the liaison between the company and our customers by handling customer complaints, order entry, account questions, billing, cancelations, and/or other queries. You will also be the key customer advocate ensuring customer expectations for delivery are met by manufacturing departments.

*In this position, you will be on the floor in Shipping & Receiving and in an office space

·         Managing incoming parts and order entry

·         Outgoing freight and shipments 

Shift: 7 a.m. - 3:30 p.m. (Training Schedule: 8 a.m. - 5 p.m.) 

Responsibilities:

·       Entering orders into the computer system

·       Greeting customers warmly

·       Tracking orders for customers

·       Generating shipping documents for UPS, Federal Express, and LTL

·       Filing of documents and year-end purges

·       Communicating customer requests and rush orders to the production supervisor

·       Recording customer complaints via phone, email

·       Receiving items utilizing company software

·       Month-end inventory reports

·       Assisting in compliance with ISO9001 (Doc control)

·       All other duties, as assigned

Qualifications:

·     Requires 4 years of job experience in a Customer Service role

·     Must be able to perform basic math calculations

·     Proficient in Microsoft Office products and familiar with the E2 ERP system or other ERP systems

·     Ability to maintain professional communication and customer service in a fast-paced, deadline-driven environment

·     Proven ability to manage time properly in an organized manner to ensure the timely completion of tasks

·     The ability to work with a diverse culture to help ways to improve processes, quality, and safety

·     The ability to exemplify and embrace our BEST values and culture of quality, customer service, safety, and team

BEST Engineered Surface Technologies and its divisions are Equal Opportunity Employers. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination and harassment. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.