Customer Service Representative

Customer Service Representative

Location: Bellingham, MA
Pay: $22/hour
Schedule: 9:30 AM – 6:00 PM | 32–40 hours/week
Type: Temp-to-Hire | No set length on temporary assignment
Work Arrangement: 90% Remote after training

The first 2 weeks will be onsite in Bellingham, MA for training. After training, the position will be approximately 90% remote, but candidates must be local and available to report to the office when requested.

Responsibilities

• Provide prompt, professional, and courteous customer service by phone and other contact center channels.
• Assist with shipment schedules, order status, product information, credits, promotions, and product changes.
• Process customer orders accurately and efficiently.
• Document calls and service requests in the ticketing system and follow through to resolution.
• Resolve customer concerns and provide alternative solutions when appropriate.
• Maintain accurate records and complete required documentation.
• Use multiple computer systems and applications to research and resolve customer inquiries.
• Participate in special projects and other non-call activities as needed.
• Maintain department quality, productivity, and performance standards.

Qualifications

• 1 year of customer service or call center experience preferred.
• Strong computer skills and ability to navigate multiple systems efficiently.
• CRM experience such as ServiceNow or Salesforce preferred.
• SAP experience preferred.
• Experience with Zoom Contact Center or other contact center text/chat platforms is a plus.
• Must be available for a schedule that includes one weekend day, with one weekday off.
• Must be able to work flexible hours, including weekends and holidays as needed.

 ...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP