Senior Product Manager – Web Platform

BEPC has an open position as a Senior Product Manager – Web Platform

Location: South San Francisco, CA

Benefits: Medical, Dental, Vision, and Life Insurance

Pay Rate: $110.24 - $120.24 Per hour based on experience

Term: 6-month contract with possible extensions or permanency based on performance

Shift: 9:00 AM to 5:00 PM 4X10 M-F

Requirements: BA Degree in Technology, Marketing, Operations, Life Sciences, or a related field / 8–10 years of digital product management experience, including at least 3 years within the pharmaceutical, biotechnology, or healthcare industry.

*****NO CORP-TO-CORP CANDIDATES WILL BE CONSIDERED*****

Position Overview:

Our client is seeking an experienced Senior Product Manager – Web Platform to lead the strategy and definition of web platform requirements for a patient-facing digital portal. This is a highly cross-functional role focused on defining, aligning, and driving the patient web experience across brand.com, gene.com, and more than 80 branded websites.

This is not a software development role. Instead, the ideal candidate will serve as the strategic product lead responsible for defining how patient services are delivered through the web experience, ensuring seamless integration of vendor capabilities into the client's branded ecosystem while maintaining a consistent enterprise design system.

The successful candidate will collaborate with Patient Services, Marketing, IT, Compliance, Customer Experience, Data Science, and external vendors to shape digital experiences supporting affordability programs, enrollment tracking, treatment journeys, education, and patient engagement.

Key Responsibilities:

Define the Patient Web Experience

• Own the web platform requirements for the patient-facing portal in partnership with Patient Services, Customer Experience, and Data Science teams.
• Define responsibilities between internal web platforms and third-party vendors, ensuring vendors provide data services while the branded web experience remains client-owned.
• Map key patient touchpoints to API contracts and data sources, including:
• Copay Checker
• Enrollment Tracker
• Prior Authorization Transparency
• Chatbot
• Education Hub
• Consent Center
• Specialist/Treatment Locator
• Define the architecture for embedding vendor affordability and patient data into Adobe Experience Manager (AEM) brand pages using the enterprise design system.

Drive Cross-Functional Alignment

• Represent Web Platforms in governance and architectural decisions related to the patient experience.
• Translate patient journey definitions into scalable web component requirements.
• Partner with Data Engineering teams on semantic layer strategies for real-time and batch data integration.
• Collaborate with Compliance (MLR/CMLR) to establish modular approval pathways for portal content.
• Work closely with Brand teams to ensure adoption of standardized portal components across brands.

Stakeholder Management & Product Leadership

• Participate in vendor discovery sessions as the Web Platform representative.
• Drive alignment across Patient Services, Marketing, IT, Compliance, Customer Experience, and external vendors.
• Advocate for web platform considerations during strategic planning and decision-making.
• Operate effectively in a rapidly evolving environment with changing requirements, vendor capabilities, and organizational structures.
• Deliver clear, well-supported product recommendations and strategic direction.

Platform Strategy & Governance

• Ensure portal components scale consistently across multiple brands using the enterprise design system.
• Define authentication and Single Sign-On (SSO) approaches, including deep linking, federated authentication, or full integration.
• Define consent management user experiences and synchronization across enterprise systems.
• Establish portal analytics strategy, including KPIs supporting patient engagement and business objectives such as:
• Call Deflection
• Time to First Treatment
• Enrollment Rates
• Patient Engagement Metrics

Required Qualifications:

• Bachelor's degree in Business, Technology, Marketing, Operations, Life Sciences, or a related field (or equivalent experience).
• 8–10 years of digital product management experience, including at least 3 years within the pharmaceutical, biotechnology, or healthcare industry.
• Experience designing patient-facing digital products or experiences.
• Strong understanding of patient access programs, including:
• Copay Assistance
• Patient Enrollment
• Financial Assistance Programs
• Prior Authorization Workflows
• Experience with API-first product strategy and defining data contracts between vendor platforms and web applications (coding experience not required).
• Proven ability to manage complex cross-functional stakeholder relationships across Marketing, IT, Compliance, Patient Services, and external vendors.
• Demonstrated success influencing decisions and driving alignment across competing priorities.
• Comfortable working in ambiguous environments with evolving product requirements.

Preferred Qualifications:

• Experience with Adobe Experience Manager (AEM) or enterprise CMS platforms.
• Familiarity with healthcare identity management, HIPAA, consent orchestration, and Single Sign-On (SSO).
• Experience with Salesforce Health Cloud, CRM platforms, or patient engagement technologies.
• Experience leading cross-brand or enterprise digital initiatives.
• Knowledge of enterprise design systems and component-based architecture.
• Pharmaceutical or biotechnology industry experience with a strong understanding of MLR/CMLR review processes.

Why Join This Opportunity?

This role will play a critical part in shaping the future of the client's connected patient experience. You'll help define how patients interact with affordability tools, enrollment services, treatment journey resources, and educational content across a portfolio of 40 brands, creating scalable digital experiences that improve patient outcomes while influencing enterprise-wide product strategy.