What are the responsibilities and job description for the Senior Product Manager, Web Platform position at The Fountain Group?
Hybrid position. 3 days onsite work in South San Francisco is required.
Pay: $99.88 $120.24/hour. W2 only.
Duration: 6 months with extensions/conversion based on performance and client headcount approval.
The Role
We are looking for a product-minded strategist to lead the web platform requirements for Client's patient-facing portal. This person will define what web owns in the patient experience across brand.com, gene.com, and our portfolio of 80 brand websites, drive vendor integration for patient services, and serve as the voice of the web across patient services, marketing, IT, compliance, and external vendors.
This is not a build role. This is a define, align, and drive role. You will work across multiple teams to shape how patients interact with affordability tools, enrollment tracking, copay assistance, and treatment journey content, all rendered within our branded web experience using our enterprise design system.
What You Will Do
Define the Patient Web Experience
Own the web platform requirements for the patient-facing portal in collaboration with patient services, data science, and CX teams
Define what web builds vs what the vendor provides. The vendor is a data source, not the front-end. Patients stay in the branded experience.
Map seven web touchpoints to specific API contracts and data sources: copay checker, enrollment tracker, prior authorization transparency, chatbot, education hub, consent center, and specialist/treatment locator
Define the embed architecture: vendor affordability data rendered inside AEM brand pages using our enterprise design system
Drive Cross-Functional Alignment
Represent web platforms in governance decisions. Architecture decisions about the patient experience should not happen without the team that builds the patient experience.
Translate patient journey phase definitions into web component requirements. Other teams define what the phases mean, you define how they render.
Work with data teams on the semantic layer approach for real-time vs batch data in the portal
Align with CMLR on modular approval pathways for portal content that currently sits outside our compliance process
Coordinate with brand teams to ensure portal components are adopted, not bypassed
Stakeholder Management and Leadership
Attend vendor discovery sessions as the web platform representative
Facilitate alignment across patient services, marketing, IT, compliance, CX, and external vendors
Diplomatically push back when decisions are made without web platform input
Operate in ambiguity: PRDs are drafts, vendor capabilities are being discovered, org structure is evolving
Provide clear recommendations with rationale, not just options
Scale and Governance
Ensure portal components work across brands using the enterprise design system
Spec the SSO/authentication approach (deep link, federated auth, or full integration)
Define consent collection UX and how it syncs across systems
Establish portal analytics: what we track, how it feeds back to patient strategy OKRs (call deflection, time to first treatment, enrollment rates)
Qualifications:
8-10 years of experience in digital product management, with at least 3 years in pharma or healthcare environments is required.
Experience designing patient-facing digital experiences in pharma or healthcare is essential.
Understanding of patient access programs: copay, enrollment, financial assistance, prior authorization workflows is needed.
API-first architecture thinking. Can define data contracts between vendor platforms and web components without needing to write the code.
Strong stakeholder management across marketing, IT, compliance, and external vendors
Experience with AEM or enterprise CMS platforms (does not need to code, needs to understand what is possible) is required.
Experience with Salesforce Health Cloud, CRM platforms, or patient engagement platforms is preferred.
Ideal candidate will have worked on cross-brand or portfolio-level digital programs, not just single-brand campaigns
Experience With Design Systems And Component-based Architecture Preferred.
Why This Role Matters
Client is building a connected patient experience that spans affordability, enrollment, treatment journey tracking, and education, all within our branded web platform. This role is the bridge between patient strategy (what patients need) and web platform (how we build it). The decisions made in this role will shape how patients interact with clients across 40 brands.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
Pay: $99.88 $120.24/hour. W2 only.
Duration: 6 months with extensions/conversion based on performance and client headcount approval.
The Role
We are looking for a product-minded strategist to lead the web platform requirements for Client's patient-facing portal. This person will define what web owns in the patient experience across brand.com, gene.com, and our portfolio of 80 brand websites, drive vendor integration for patient services, and serve as the voice of the web across patient services, marketing, IT, compliance, and external vendors.
This is not a build role. This is a define, align, and drive role. You will work across multiple teams to shape how patients interact with affordability tools, enrollment tracking, copay assistance, and treatment journey content, all rendered within our branded web experience using our enterprise design system.
What You Will Do
Define the Patient Web Experience
Own the web platform requirements for the patient-facing portal in collaboration with patient services, data science, and CX teams
Define what web builds vs what the vendor provides. The vendor is a data source, not the front-end. Patients stay in the branded experience.
Map seven web touchpoints to specific API contracts and data sources: copay checker, enrollment tracker, prior authorization transparency, chatbot, education hub, consent center, and specialist/treatment locator
Define the embed architecture: vendor affordability data rendered inside AEM brand pages using our enterprise design system
Drive Cross-Functional Alignment
Represent web platforms in governance decisions. Architecture decisions about the patient experience should not happen without the team that builds the patient experience.
Translate patient journey phase definitions into web component requirements. Other teams define what the phases mean, you define how they render.
Work with data teams on the semantic layer approach for real-time vs batch data in the portal
Align with CMLR on modular approval pathways for portal content that currently sits outside our compliance process
Coordinate with brand teams to ensure portal components are adopted, not bypassed
Stakeholder Management and Leadership
Attend vendor discovery sessions as the web platform representative
Facilitate alignment across patient services, marketing, IT, compliance, CX, and external vendors
Diplomatically push back when decisions are made without web platform input
Operate in ambiguity: PRDs are drafts, vendor capabilities are being discovered, org structure is evolving
Provide clear recommendations with rationale, not just options
Scale and Governance
Ensure portal components work across brands using the enterprise design system
Spec the SSO/authentication approach (deep link, federated auth, or full integration)
Define consent collection UX and how it syncs across systems
Establish portal analytics: what we track, how it feeds back to patient strategy OKRs (call deflection, time to first treatment, enrollment rates)
Qualifications:
8-10 years of experience in digital product management, with at least 3 years in pharma or healthcare environments is required.
Experience designing patient-facing digital experiences in pharma or healthcare is essential.
Understanding of patient access programs: copay, enrollment, financial assistance, prior authorization workflows is needed.
API-first architecture thinking. Can define data contracts between vendor platforms and web components without needing to write the code.
Strong stakeholder management across marketing, IT, compliance, and external vendors
Experience with AEM or enterprise CMS platforms (does not need to code, needs to understand what is possible) is required.
Experience with Salesforce Health Cloud, CRM platforms, or patient engagement platforms is preferred.
Ideal candidate will have worked on cross-brand or portfolio-level digital programs, not just single-brand campaigns
Experience With Design Systems And Component-based Architecture Preferred.
Why This Role Matters
Client is building a connected patient experience that spans affordability, enrollment, treatment journey tracking, and education, all within our branded web platform. This role is the bridge between patient strategy (what patients need) and web platform (how we build it). The decisions made in this role will shape how patients interact with clients across 40 brands.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
Salary : $100 - $120