Bilingual Collector

We are working on a Collections Specialist role who is fluent in Spanish (speaking, reading, and writing) to join our team. In this role, you will work with customers to resolve past-due accounts, offer payment solutions, and provide an exceptional customer experience. You will handle inbound and outbound calls, consult with customers on payment arrangements, and help reduce delinquency and losses. This is a contract role (12 months), fully-onsite in Haslet, Fort Worth and will be from 8am-5pm. The pay is starting at $21/hr depending on experience.

• Collect delinquent payments from customers via phone, Quick Collect, and mail while adhering to regulatory requirements.
• Negotiate payment solutions for customers unable to make immediate payments.
• Provide superior customer service with professionalism and courtesy, ensuring a Customer One approach.
• Perform skip tracing to locate customers and collateral using authorized resources and vendors.
• Update customer demographic information and maintain accurate records.
• Present recommendations to management regarding uncollectible accounts.
• Offer feedback on processes and training materials to improve efficiency.
  
  

• Fluent in Spanish (speaking, reading, and writing) - required.
• 2 year of experience in collections (1 years of experience of skip training).
• Strong problem-solving skills and ability to negotiate payment arrangements.
• Excellent communication and interpersonal skills.
• Ability to work onsite Monday-Friday and adapt to seasonal time changes.
• Self-motivated, team-oriented, and customer-focused.
  

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you!

Beacon Hill. Employing the Future (TM)