What are the responsibilities and job description for the Customer Service Specialist position at Beacon Hill?
Customer Service Specialist (Call Center) - Richmond, VA | $15/hr
Our client seeking a Customer Service Specialist to support a high-volume call center environment in Richmond, VA. This role is ideal for someone who enjoys helping others, solving problems, and providing clear, accurate information to customers.
What You'll Do
Answer inbound/outbound calls and respond to customer inquiries.
Resolve service or billing issues, including processing adjustments or refunds.
Document all customer interactions, inquiries, and resolutions.
Escalate unresolved concerns to appropriate departments.
Provide follow-up communication and share updates with customers as needed.
What You Need
Strong verbal and written communication skills.
Excellent attention to detail and the ability to multitask.
Comfort working independently and managing your time.
Ability to accurately document customer information.
Basic computer skills (Microsoft Office experience preferred).
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Salary : $15