Call Center Customer Service Representative - 100% Remote

BCforward is currently seeking a highly motivated call center/customer service for an opportunity in 100% Remote

Job Details:

Position Title: call center/customer service

Location: Remote: 100% Remote

Expected Duration:5 Months

Pay Rate: $15/hr.

Training Schedule

Starting Monday, October 26

Monday–Friday: 8:00 AM–5:00 PM EST

• 1-hour unpaid lunch
• Training attendance is required.

Post-Training Schedule

Hours of operation:

10:00 AM–8:00 PM EST, 7 days a week

Candidates will work:

• 5 days per week
• 1 weekend day is required
• 1 additional weekday off
• 8-hour shifts including a 30-minute lunch

PRIMARY PURPOSE

The Service Center Associate supports the customer service claims process by accurately assigning new claims, entering claim/application information, communicating with customers regarding required documentation and claim status, and helping customers connect with the appropriate representative to resolve questions or issues.

The ideal candidate should have call center/customer service experience, strong computer skills, excellent communication abilities, and the ability to work efficiently across multiple systems in a remote environment.

Key Responsibilities

• Assign new claims to the appropriate claims handler.
• Accurately enter verbal and written application information into the claims management system.
• Contact customers by telephone, written correspondence, and/or claims systems regarding:
• • Required documentation
  • Processing requirements
  • Required time frames
  • Claim status
• Communicate clearly and professionally with customers regarding all aspects of the claims process.
• Provide customers with appropriate information and assistance.
• Maintain a strong quality-service culture within the Customer Service Team.
• Support organizational quality programs.
• Perform other duties as assigned.
• Maintain reliable attendance during scheduled work hours.

Required Skills & Experience

• Previous call center/customer service experience preferred.
• Experience working in a remote/work-from-home environment.
• Strong verbal and written communication skills.
• Strong attention to detail and data-entry accuracy.
• Ability to navigate and work with multiple computer systems simultaneously.
• Comfortable using Microsoft Office applications.
• Ability to learn claims systems and processes quickly.
• Strong customer-service and problem-solving skills.
• Ability to work independently in a remote environment.
• Must be available to work one weekend day each week.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.