What are the responsibilities and job description for the Call Center: Customer Service Representative position at Apex Service Partners?
Call Center Customer Service Representative
Perfect for Trades‑Minded, Hands‑On Problem Solvers
Location Indianapolis, IN (In‑Office) Pay $18-$22/hr (based on experience & bilingual ability) up to $400/week in commission
If you come from a trades background — or you’re the type of person who likes solving problems, staying busy, and helping people — this role is built for you.
Bassett Services is growing fast, and we’re looking for driven, dependable, team‑oriented people who want a stable career with real advancement. You’ll be the first point of contact for homeowners who need help with HVAC, plumbing, or electrical issues — and your ability to stay calm, think clearly, and guide customers makes a huge impact.
This isn’t a boring desk job. It’s fast‑paced, team‑driven, and perfect for someone who likes structure, challenge, and steady work.
Why This Role Appeals to Trades‑Minded Professionals
- You’re helping customers with real problems, not selling random products
- You get to use your common sense, communication skills, and work ethic
- You’re part of a team that supports field technicians and keeps the operation running
- You get steady hours, steady pay, and steady growth
- You’re joining a company that values reliability, grit, and people who take pride in their work
What We Offer
- Medical, Dental, Vision & Prescription Insurance
- Disability & Term Life Insurance
- 401(k) with company match
- Paid Holidays
- Paid Time Off (PTO)
- Ongoing training, development, and advancement opportunities
- A supportive, team‑focused environment with long‑term stability
What You’ll Do
- Answer inbound calls and help customers schedule service
- Assist with maintenance agreement members and new customer inquiries
- Listen actively, understand the issue, and guide customers to the right solution
- Build trust and maintain strong customer relationships
- Use scheduling tools and customer management software
- Work closely with your call center team to keep operations running smoothly
What You Bring
- 2 years of customer service experience
- 1 year of call center experience
- Strong communication skills
- Comfortable using computers and learning new systems
- Excellent time management and organization
- Ability to stay focused in a fast‑paced environment
- Dependability, accountability, and a strong work ethic
If you’ve ever worked in the trades — or you simply understand the value of teamwork, reliability, and helping people — you’ll fit right in.
Who We Are
Bassett Services blends the close‑knit feel of a small business with the growth and stability of a larger organization. We work hard, support each other, and reward people who show up, give their best, and want to grow.
If you’re ready to join a company that values real‑world skills, strong character, and long‑term commitment, we’d love to meet you.
Salary : $18 - $22