Receptionist

Job Title: Receptionist

Location: (Worcester, MA)

Duration: Temp - 6 months

Pay Range: $18.89/hr (W2)

Job Description

We are seeking a Receptionist to join our team. The ideal candidate will have strong experience in front desk operations, records management, and customer service and a proven ability to manage high call volumes, maintain accurate files, and support office workflows.

Responsibilities:

• Greet and assist office visitors in accordance with established procedures.
• Answer and route telephone calls, provide routine information on agency services, and redirect as needed.
• Process incoming mail and packages, including opening, date stamping, investigating, assigning, and distributing.
• Prepare and mail outgoing correspondence and parcels.
• Create, review, and process correspondence, forms, files, and reports for storage or forwarding using Word and Excel.
• File materials per a prescribed classification system and retrieve records from files or boxes.
• Scan documents into the Captiva system and index by envelope category, document category, and type.
• Search and recover information from computer systems to respond to inquiries or requests.
• Post information to logs, spreadsheets, records, or systems per procedures and maintain daily activity logs.
• Operate and provide basic instruction on standard office equipment, including copiers, postage machines, fax machines, PCs, printers, mail openers, telephones, and TTY equipment.
• Review forms, applications, and correspondence for accuracy and completeness.
• Provide meeting, schedule, appointment, and cancellation information orally or in writing.
• Prepare and submit supply requisitions and maintain supply inventory.
• Compile data for office and agency reports and support email communications.
• Operate specialized office equipment after required manufacturer training.
• Create letters, emails, spreadsheets, charts, lists, and memoranda using computer applications.
• Support development of production schedules, performance standards, quality controls, and procedures for clerical operations.
• Coordinate team coverage for leave, breaks, lunches, and duty hours to ensure service levels.
• Work collaboratively with team members and perform other related duties as required.

Required Skills & Qualifications:

• Proficiency with Microsoft Word and Excel; ability to create and update documents, spreadsheets, and logs.
• Knowledge of clerical practices, records management, correspondence control, and office equipment usage.
• Strong attention to detail with names, numbers, codes, and symbols; accurate filing per standard procedures.
• Effective oral communication and customer service skills in a front-facing, fast-paced environment.
• Ability to follow written and oral instructions and maintain accurate records and logs.
• Ability to exercise sound judgment and deal tactfully with others while maintaining harmonious working relationships.
• Capability to operate standard and specialized office equipment; ability to lift at least 35 pounds.
• Experience level: 3 years of full-time office work or an equivalent combination per substitutions below.