Employee Benefits Specialist

Job responsibilities as an Employee Benefits Account Manager:

• Serve as the point of contact for client and carrier inquiries and provide a response to the inquiry in a timely manner ensuring accuracy.
• Create and maintain internal client files and records as needed, ensuring compliance with company policies and federal and state regulations.
• Attend and participate in client meetings serving as a Subject Matter Expert (SME) for procedural and administrative matters.
• Review plan documents (master application, master policy, summary plan description, administrative service agreements, etc.) ensuring information is complete and free of errors.
• Draft a variety of communication/education documents to be sent to the client announcing new plans or changes to existing plans. Conduct employee meetings or webinars to educate client’s employees.
• Works with clients and carriers to ensure the implementation of the plan paperwork and enrollment process for renewals and/or changing carriers is completed accurately and in a timely manner.
• Providing training and support to clients and their employees in regard to administrative procedures and how the benefits work.
• Qualifications:
• Bachelor's degree from an accredited college or university preferred but not required
• Prior broker experience with employer groups of 100 employees, benefit/insurance customer service and/or account administration, or related field preferred
• An equivalent combination of education and/or relevant work experience may be substituted in lieu of minimum qualifications
• Must be a critical thinker, with strong communication, interpersonal, multi-tasking, and organizational skills.
• Excellent verbal and written communication skills
• Advanced Excel
• The preferred candidate is a team player with a great attitude, self-motivation and the ability to work in a fast-paced environment.
• Strong communication, interpersonal, multi-tasking, and organizational skills required
• Must be thorough, detail-oriented and is responsible for working with confidential information
• Ability to accommodate immediate requests, perform under short deadlines and coordinate