What are the responsibilities and job description for the Order Entry Specialist position at Barking Hound Village?
This is a remote position.
Key Responsibilities
Key Responsibilities
- Accurately enter customer service orders into our system, whether working onsite or remotely—from your remote workstation.
- Coordinate with the facility team to verify order details, availability, pricing, and scheduling, blending onsite teamwork with remote updates.
- Track order status, manage changes or cancellations, and process confirmations while maintaining accuracy across both onsite and remote systems.
- Generate daily operational order reports—accessible onsite and via your remote dashboard.
- Maintain data integrity and compliance, conducting audits or cleanups both on-site and remotely as needed.
- High school diploma or equivalent; additional coursework in office administration or business is a plus.
- Previous experience in order entry, booking, or administrative support, ideally with hybrid or remote work exposure.
- Proficiency with Microsoft Excel, CRM or scheduling tools, and basic reporting functions.
- Excellent attention to detail, organizational skills, and the ability to work independently in a remote or onsite environment.
- Strong communication skills and adaptability to collaborate with front-line staff in-person and via remote channels.
- Health & Wellness: Employer-subsidized medical, dental, and vision insurance.
- Retirement Planning: 401(k) program with employer matching.
- Paid Time Off (PTO): Generous paid holidays, vacation, and flexible scheduling to support work-life harmony.
- Pet Perks: Complimentary daycare or boarding for your own pet during work hours.
- Professional Development: Training workshops, access to growth pathways, and cross-department opportunities.
- Work Flexibility: Hybrid arrangement with flexibility for remote hours and onsite coordination.
- Equipment Support: Home office stipend or necessary tech tools to ensure productivity during remote working periods.
