What are the responsibilities and job description for the Virtual Office Assistant position at Barking Hound Village?
This is a remote position.
Key Responsibilities
Key Responsibilities
- Handle inbound client communications—via email, phone, and chat—from your home office, ensuring replies are timely and professional, even when working remote.
- Manage scheduling, appointments, and service bookings in our system with precision, whether accessing records remote or collaborating with onsite team members.
- Process invoices, payments, and confirmations accurately and securely from your remote setup.
- Assist with basic bookkeeping tasks and generate operational reports—maintaining accuracy in your remote environment.
- Coordinate digital records and update customer/client data, ensuring consistency and confidentiality whether working remote or syncing with in-facility staff.
- High school diploma or equivalent; additional training in office administration, customer service, or related fields is a plus.
- Proven experience in virtual or administrative support—approval for remote work environments preferred.
- Strong computer proficiency, including Microsoft Office, email platforms, scheduling tools, and data entry systems.
- Superb verbal and written communication, organizational skills, and a strong attention to detail.
- A quiet, reliable remote workspace with stable internet and an aptitude for independent multi-tasking.
- Health & Wellness: Employer-subsidized medical, dental, and vision coverage.
- Retirement Savings: 401(k) plan with employer matching contributions.
- Time Off: Generous paid time off (PTO), paid holidays, and flexible hours to support your work-life balance.
- Pet Perks: Discounted boarding or grooming services for your own pet, even while working remote.
- Professional Growth: Access to virtual training, workshops, and advancement opportunities.
- Tech Support: Home office equipment stipend and IT assistance to ensure smooth remote operations.
- Performance Bonuses: Periodic merit-based evaluations with possible raises or bonuses.