Deskside Technician

Job Description

• Stage, provision, and deploy IT machines to end users following best business practices
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Inventory management of IT assets including asset auditing
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices.
• Perform thorough hardware and software testing to identify the root cause of technical problems.
• Repair and replace faulty components, such as motherboards, hard drives, memory modules, power supplies, and peripherals.
• Install, configure, and upgrade operating systems, drivers, and software applications.
• Conduct preventive maintenance tasks to optimize computer performance and minimize downtime.
• Ensure compliance with company policies and industry standards while handling sensitive customer data.
• Keep detailed records of repairs, parts used, and services performed in the ticketing or inventory management system.
• Provide accurate estimates for repair costs and timelines to customers or internal stakeholders.
• Collaborate with other technicians and team members to share knowledge, troubleshoot complex issues, and identify process improvements.
• Stay up to date with the latest technology trends and industry advancements to provide effective solutions and recommendations.
• Assist in the preparation and deployment of computer systems for new hires or equipment upgrades.
• Maintain a clean and organized work area, following safety protocols and best practices.

Requirements

• Excellent organizational skills
• Ability to maintain composure while handling challenging, dynamic, rapid-response support
• 1 years onsite or helpdesk support or equivalent experience
• Maintain neat and professional work area and appearance in compliance with site policies
• Demonstrate a high level of professionalism and strong personal interaction skills
• Maintain valid driver"s license
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule
• High school diploma or equivalent; technical certifications or relevant coursework in computer hardware/software are a plus.
• Proven experience as a PC technician, computer repair technician, or similar role.
• Strong knowledge of computer hardware, software, and operating systems, including Windows and Mac platforms.
• Proficient in diagnosing and resolving hardware and software issues, including networking problems.
• Experience in assembling, disassembling, and upgrading desktops and laptops.
• Familiarity with common diagnostic tools and software, such as hardware testers, diagnostic utilities, and imaging software.
• Basic understanding of computer networking concepts, protocols, and configurations.
• Excellent problem-solving skills with a keen attention to detail.
• Effective verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
• Ability to work independently and manage multiple tasks while meeting deadlines.
• Customer-focused mindset with a strong commitment to delivering exceptional service.
• Familiarity with ticketing or inventory management systems is preferred.
• Physical ability to lift and move computer equipment, including monitors and towers up to 50 lbs.
• Experience with multiple shipping providers and their respective shipping software

Job Type: Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $20