What are the responsibilities and job description for the Collector- Student Loans position at Automated Collections Services, Inc. (ACSI)?
TO APPLY: Please visit https://automatedcollections.com/careers/
Join Our Award-Winning Team as a Collector in the Student Loan Department!
Location: 304 Northcreek Blvd. Goodlettsville, TN.
Do you want to make a meaningful difference while working in an environment that values respect, teamwork, and work-life balance? Automated Collection Services, Inc. (ACSI) is looking for Collectors to join our Student Loan Department, where you'll help borrowers find solutions to repay their student loans while building a fulfilling career.
Our Mission
At ACSI, we are dedicated to continuous improvement for the benefit of our clients, employees, and community. We foster a culture that encourages fairness, friendliness, dignity, and respect in all our interactions.
What You’ll Do
- Guide borrowers through repayment options via inbound and outbound calls with professionalism and care.
- Provide education on student loan debt resolution while de-escalating stressful calls.
- Ensure compliance with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
- Maintain accurate records of all interactions and conduct skip tracing when needed.
- Contribute to a collaborative team environment built on trust and mutual respect.
Why Choose ACSI?
- Award-Winning Workplace: Recognized as one of The Tennessean’s Top Workplaces (2014–2024)
- A Culture of Respect: Treating everyone with Fairness, Friendliness, Dignity, and Respect (FFDR) is at the heart of everything we do.
- Flexibility and Growth: Enjoy a hybrid work model after training, opportunities for advancement, and paid training to ensure your success.
- Newly Remodeled HQ: Work in a modern and welcoming corporate office located just outside Nashville.
What We Offer
- Competitive Pay: $16.00 - $18.00/hour Uncapped Bonus Potential
- Training Schedule: Onsite training Monday-Thursday (8:00 AM - 5:00 PM) and Friday (8:00 AM - 3:00 PM).
- Work-Life Balance: Flex Schedule (40 hours/wk) – One late night of your choice (7pm); close at 3:00pm on Friday
- Comprehensive Benefits:
- Medical, dental, and vision insurance.
- Paid time off (PTO) and 8 paid holidays.
- 401(k) eligibility after 90 days.
- Health savings account and additional insurance options (life, disability, critical illness, accident).
- Employee Perks:
- Paid training to set you up for success.
- Teledoc
Qualifications
What We’re Looking For
- Education: High school diploma required.
- Experience: Call center or debt collection experience is preferred, but not required.
- Skills:
- Strong de-escalation and communication abilities.
- Knowledge of FDCPA and state laws is a plus.
- Proficiency in MS Office and multitasking.
- Attention to detail, organizational skills, and professionalism.
- Mindset: A commitment to treating borrowers and teammates with dignity and respect (FFDR).
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Student Loan Collection: 1 year (Required)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $16 - $18