Personal Lines Account Manager

Job Overview – Personal Lines Account Manager

Compensation: $65,000 – $80,000/year bonus

Location: Norfolk County, MA

Atlantic Group is hiring a Personal Lines Account Manager in Norfolk County, MA for our client, supporting personal insurance accounts, client relationship management, policy servicing, and coverage administration within a growing insurance environment. This role will work closely with clients and internal teams to manage policy renewals, coverage recommendations, account servicing, and new business opportunities while ensuring a high level of customer support and operational accuracy. The ideal candidate will bring prior personal lines insurance experience, strong communication skills, and the ability to manage multiple client relationships in a fast-paced setting.

Responsibilities as the Personal Lines Account Manager:

• Client Account Management: Manage and service assigned personal insurance accounts while building and maintaining strong client relationships.
• Coverage Analysis: Review insurance policies, coverage limits, and client needs while providing recommendations and coverage guidance.
• Policy Administration: Prepare applications, renewals, endorsements, invoices, quotes, and related insurance documentation for assigned accounts.
• New Business Development: Identify opportunities for account growth, cross-selling, and additional coverage solutions within existing client relationships.
• Agency System Management: Maintain accurate client and policy information within the agency management system and ensure timely documentation updates.
• Cross-Functional Coordination: Partner with carriers, clients, and internal teams to resolve policy issues, support renewals, and maintain high service standards.

Qualifications for the Personal Lines Account Manager:

• Education: Associate’s or Bachelor’s degree is preferred.
• Licensure: Active Property & Casualty Producer’s License is required.
• Experience: 3 years of experience servicing personal lines insurance accounts within an insurance agency environment is required.
• Industry Knowledge: Strong understanding of personal lines insurance coverages, policy administration, renewals, and insurance markets is required.
• Technical Skills: Experience with agency management systems, Microsoft Excel, Word, and insurance-related software platforms is required.
• Skills & Attributes: Strong organizational skills, communication abilities, interpersonal skills, attention to detail, customer service skills, and the ability to work collaboratively in a team-oriented environment are required.

Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.

ID #49228