Front Desk Manager

Overview Of Athena

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

Position Summary

We are currently recruiting a Front Desk Manager. This full-time position pays $26.50 an hour and is in New Castle, DE.

The Front Desk Manager oversees daily operations at the Hope Center front desk to ensure efficient service delivery, high participant satisfaction, and smooth internal workflows. This role requires strong project management skills, the ability to multitask in a fast-paced environment, communicate clearly, maintain detailed documentation, and collaborate closely with internal teams to achieve shared operational goals.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee daily front desk operations and coordinate with housekeeping, maintenance, grounds, and other operational teams to ensure efficient service delivery.
• Implement operational directives, track projects and assignments, and ensure timely completion through effective follow-up.
• Collaborate with department leaders to improve workflows, reduce inefficiencies, and support daily shelter operations.
• Lead team meetings, document action items, and communicate updates clearly to staff and leadership.
• Schedule, supervise, and support front desk staff, ensuring appropriate coverage, performance management, and staff development.
• Promote a professional, collaborative, and solutions-focused team culture through leadership and coaching.
• Ensure high-quality participant service by overseeing admissions, verification, move-in/move-out processes, and issue resolution.
• Maintain compliance with organizational policies, safety procedures, and operational standards; support incident response and de-escalation as needed.
• Complete operational reports, documentation, logs, and financial tracking accurately and on time.
• Assist leadership with budgeting, expense tracking, and identifying operational variances.
• Maintain a safe, organized, and welcoming environment for participants, staff, and visitors.
• Communicate incidents, operational concerns, and escalations promptly to leadership.
• Maintain reliable attendance and flexibility to support operational coverage across shifts as needed.
• Attend required operational meetings, including compensated meetings outside regular business hours.
• Perform additional duties as assigned.
  
  

Required Skills/Abilities

• Excellent organizational skills and attention to detail.
• Ability to work independently; must be self-motivated.
• Excellent verbal, written, and listening communication skills.
• Strong project management and multitasking abilities.
• Active listening and detailed note-taking skills.
• Ability to receive feedback constructively and adapt quickly.
• Strong collaboration and team-oriented mindset.
• Ability to understand and adhere to the duties, methods, and procedures required by the position.
  
  

Education And Experience

• High School diploma required.
• Bachelor’s degree in Business, Management, or related field preferred.
• Supervisory and project management experience strongly preferred.
• Experience in fast-paced operational or shelter environments preferred.
• Experience with timekeeping systems (e.g., Paycom) and reporting tools preferred.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to stand, walk, and move throughout the facility for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to respond quickly to operational and participant needs.
• Standard hours of work Monday through Friday, 8:30 am – 5:00 pm; evening and weekend hours may be required. This role will also have oversight to 2nd and 3rd shift, and may need to flex when needed to offer support.
• Travel may be required.
  
  

Successful ATHENA Employees Will Display The Following Characteristics

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.
  
  

The Benefits Of Working For ATHENA Include

• Support from a team of professionals committed to making your life better.
• Medical, dental and vision insurance.
• Health Savings Account
• Pet insurance.
• 401k with a generous employer match.
• ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.
• Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.
• Short- and Long-Term Disability.
• Employee Assistance Program (EAP).
• Easy to use employee self-serve HR portal.
• Sick leave varies– be sure to inquire with your Recruiter.
  
  

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.