Career Planner

OVERVIEW OF ATHENA:

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting a Career Planner. This full-time, on-site position pays $22/hr an hour and is located in Decorah, IA 52101

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Connect job seekers with available positions that result in employment.
• Assist businesses with recruiting qualified applicants for open positions.
• Interview customers to assess employment-related service needs.
• Assist customers in developing, evaluating, initiating, and implementing plans to improve employment skills and employability.
• Identify barriers to employment and refer job seekers to appropriate community resources and supportive services.
• Provide career advisement through the development of Individual Employment Plans, job referrals, training and education program referrals, job placement, and advancement services.
• Implement prescribed program procedures and maintain accurate case-management records.
• Provide ongoing case management and serve as a liaison between customers and service providers.
• Document all customer interactions through clear, complete, and timely case notes.
• Acquire and maintain knowledge of labor-market research tools, local industry sectors, and workforce trends to guide job seekers toward appropriate employment, training, or education opportunities.
• Ensure case files meet or exceed all programmatic, contractual, and regulatory requirements.
• Deliver valuable, timely, and professional services to job seekers and employers.
• Use strong Customer Service behaviors in all interactions with internal and external customers.
• Prepare routine reports and enter accurate information into required computerized systems.
• Maintain customer files in compliance with applicable program guidelines, policies, and procedures.
• Perform other reasonable related duties as assigned by the immediate supervisor or management.
• Work overtime or adjusted schedules as business requirements dictate.

Required Skills/Abilities:

• Strong Customer Service focus and demonstrated commitment to responsive, respectful service.
• Knowledge of employment, recruiting, and workforce-development practices.
• Ability to assess customer employability skills, strengths, barriers, and skill gaps.
• Ability to develop and implement individualized employment plans.
• Knowledge of local business practices, industry sectors, and labor-market trends.
• Ability to understand, interpret, and apply program policies, written procedures, and regulatory guidance.
• Familiarity with regulatory entities and applicable laws, policies, and guidance.
• Strong verbal, written, and listening communication skills.
• Ability to create clear, accurate, and well-written case notes and routine reports.
• Ability to enter, review, and maintain accurate data in computerized case-management systems.
• Ability to maintain confidential records and files in accordance with program requirements.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while maintaining a collaborative, team-oriented approach.
• Demonstrated learning orientation, technical capacity, and recruiting experience.
• Ability to understand and adhere to the duties, methods, and procedures required by the position.

Education and Experience:

• Bachelor’s degree in Social Services, Human Resources, Communications, Business, or a related field required; equivalent combination of relevant education and experience may be considered.
• Minimum of two years of experience in staffing, recruiting, workforce development, employment services, or a related field required.
• At least one year of experience using computer systems for data entry and data review required.
• Previous workforce-development and/or case-management experience preferred.
• Demonstrated proficiency in customer service, verbal and written communication, and computer skills required.

License/Certification:

• Valid driver’s license required.
• Must maintain adequate vehicle insurance coverage.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to communicate effectively with job seekers, employers, service providers, and internal staff.
• Standard hours of work are Monday through Friday, 8 a.m. to 5:00 p.m.; however, evening, weekend, overtime, and schedule adjustments may be required.
• Travel may be required.

Successful ATHENA Employees Will Display the Following Characteristics:

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

The Benefits of Working for ATHENA Include:

• Support from a team of professionals committed to making your life better.
• Medical, dental and vision insurance.
• Health Savings Account.
• Pet insurance.
• 401k with a generous employer match.
• ATHENA paid Life and Accidental Death & Dismemberment Insurance for employee.
• Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employee, spouses, and children.
• Short- and Long-Term Disability.
• Employee Assistance Program (EAP).
• Easy-to-use employee self-serve HR portal.
• Sick leave varies—be sure to inquire with your Recruiter.

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status, or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Pay: $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Application Question(s):

• Do you have a minimum of two years of experience in staffing, recruiting, workforce development, employment services, or a related field?

Education:

• Bachelor's (Preferred)

License/Certification:

• driver's license (Required)

Work Location: In person