ADMINISTRATIVE ASSISTANT III

Overview Of Athena

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

Position Summary

We are currently recruiting for an Administrative Assistant III responsible for providing administrative support to the department through data entry, client scheduling, record maintenance, customer service, application processing, and related duties as assigned. This full-time position is located in Baltimore, MD 21215, and the pay rate is $17.20. The schedule is Monday through Friday, 8:00 AM – 4:30 PM, 40 hours weekly. This is a 2-month assignment.

Essential Duties And Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the department independently and as a collaborative team member.
• Answer incoming calls, return calls, and maintain detailed call logs, including voicemail tracking.
• Prepare Application/Renewal Detail Sheets for AWL applications.
• Maintain logs for all incoming AWL applications and related documentation.
• Schedule Thursday make-up appointments for new clients.
• Prepare approval letters for Thursday appointments.
• Distribute Thursday appointment schedules to frontline staff and Security personnel.
• Update and note client accounts daily, including documenting no-show appointments.
• Conduct reminder calls for Monday and Tuesday appointments.
• Enter client intake information into FRID RNW & RP systems.
• Enter client information into NIC for AWL processing.
• Take and process Photo IDs for new, replacement, and Charm Card clients.
• Respond to emails from multiple programs regarding client application status updates.
• File denied applications and follow up with physicians and program representatives as needed.
• Maintain and organize Health Care Provider licenses in the appropriate binders.
• Assist in all departmental areas and perform additional administrative duties as assigned.
• Participate in staff meetings and departmental trainings as assigned.
• Recommend process improvements and administrative efficiencies when appropriate.
• Efficiently perform duties while contributing positively to the department and company team environment.
• Related duties as assigned
  
  

Required Skills And Abilities

• Excellent verbal, written, and listening communication skills in English.
• Strong customer service skills with internal and external customers.
• Ability to work collaboratively in a fast-paced office environment.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Ability to maintain accurate records and documentation.
• Strong data entry and administrative support skills.
• Ability to handle confidential client information professionally.
• Proficient with Microsoft Office Suite and general office systems.
• Ability to analyze situations carefully and take appropriate action.
• Ability to understand and follow departmental procedures and guidelines.
  
  

Education and Experience:

• High school diploma or equivalent required.
• Previous administrative assistant, clerical, customer service, or office support experience preferred.
• Experience working with client records, scheduling systems, or data entry platforms preferred.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to communicate effectively in person and over the phone.
• Standard hours of work are Monday through Friday, 8:00 AM – 4:30 PM.
  
  

Successful ATHENA Employees Will Display The Following Characteristics

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions, where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.
  
  

The Benefits Of Working For ATHENA Include

• Support from a team of professionals committed to making your life better.
• Medical, dental and vision insurance.
• Medical and dependent flexible spending account.
• Pet insurance.
• Mass transportation benefit for the Maryland and Washington, D.C. area.
• 401k with a generous employer match.
• Easy to use employee self-serve HR portal.
  
  

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application for employment is not intended to and does not create a contract or offer of employment and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.