Care Coordinator II

Care Coordinator II – Substance Use Disorder Treatment

Morgnantown, WV (Westover) | Full-Time
Reports To: Clinical Director

Join a Team That’s Changing Lives

At Wise Path Recovery Centers- Morgantown (Westover), in partnership with Ascension Recovery Services, we are committed to delivering high-quality, evidence-based care for individuals navigating substance use and mental health challenges. Our teams create structured, recovery-focused environments where patients are supported with dignity, accountability, and clinical excellence.

We are seeking a Care Coordinator II to play a critical role in ensuring seamless, compliant, and patient-centered care from admission through discharge.

Position Summary

The Care Coordinator II serves as the central hub of communication and coordination for each client’s treatment journey—from intake through discharge planning. This role ensures continuity of care, accurate documentation, and alignment with individualized treatment goals while collaborating across clinical, medical, and operational teams.

This position is essential to maintaining compliance, supporting patient engagement, and driving strong clinical and operational outcomes.

Essential Duties and Responsibilities

Care Coordination (Core Function)

• Serve as the primary liaison between clients, interdisciplinary team members, referral sources, and community providers
• Maintain timely, accurate documentation of care coordination activities, treatment plan updates, and payer requirements
• Support development of individualized treatment goals and connection to internal and external recovery resources
• Track payer authorizations, continued stay criteria, and utilization review requirements
• Proactively communicate client needs, risks, and updates to clinical, medical, and leadership teams
• Participate in clinical on-call rotation

Intake & Admission

• Conduct screenings and support biopsychosocial assessments within scope
• Facilitate new client orientation, including program expectations, schedules, and patient rights
• Ensure completion of all intake documentation, consents, and EMR requirements
• Coordinate with medical team for physician orders, labs, and initial evaluations
• Support a trauma-informed, structured admission experience

Discharge Planning

• Initiate discharge planning at admission and integrate into the treatment plan
• Coordinate aftercare referrals (IOP, MAT providers, sober living, housing, peer supports)
• Review discharge instructions, medications, and follow-up appointments with clients
• Complete discharge documentation in compliance with regulatory timelines
• Facilitate warm handoffs to community providers

Crisis & Behavioral Support

• Recognize and respond to crisis situations using de-escalation and safety protocols
• Support development of individualized behavior plans when needed
• Document all crisis interventions and coordination efforts

Compliance & Quality

• Ensure all processes align with Joint Commission, state licensure, Medicaid, and 42 CFR Part 2 standards
• Maintain strict confidentiality and professional boundaries
• Participate in audits, quality improvement initiatives, and corrective actions
• All of duties as assigned.

Qualifications

Required

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field
  OR minimum of two (2) years of experience in SUD/behavioral health in lieu of degree
• Minimum of two (2) years of experience in a behavioral health or substance use treatment setting
• Strong understanding of care coordination, documentation, and interdisciplinary collaboration
• Ability to manage multiple priorities in a fast-paced environment

Preferred

• Experience with intake, discharge planning, or utilization review
• Familiarity with ASAM criteria and stages of change
• Experience with EHR systems (e.g., Lightning Step)

Key Competencies

• Patient-Centered Care & Advocacy
• Clinical Judgment & Decision-Making
• Communication & Collaboration
• Documentation Accuracy & Compliance
• Professional Boundaries & Ethics
• Crisis Recognition & Response

Work Environment & Physical Requirements

• Fast-paced behavioral health treatment environment
• Ability to sit, stand, walk, and engage with clients throughout the day
• Exposure to emotionally complex situations requiring professionalism and composure
• Ability to respond to behavioral or medical emergencies

Schedule

• Full-time position; ability to take on call; schedule may include evenings, weekends, or rotating coverage based on facility needs

Performance Expectations

• Documentation is accurate, timely, and compliant with regulatory standards
• Care coordination is proactive, organized, and patient-centered
• Strong collaboration across interdisciplinary teams
• Consistent adherence to program structure, policies, and clinical expectations
• Positive contribution to patient experience and team culture

Equal Employment Opportunity Statement

The organization provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. The organization provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require accommodation to perform the essential functions of this position, please notify your supervisor or HR. Requests will be evaluated on a case-by-case basis to ensure equal employment opportunities.

ARS also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.