Care Coordinator II

Brief Description

Summary: Responsible for securing, coordinating and monitoring client services as specified in the Individual Treatment Plan or as an emergent situation requires. Provides Care Coordination services to include assessment, service planning, linkage/referral, monitoring and follow up activities, transportation, and reporting services.

Qualification Requirements

• Must be able to communicate clearly and accurately with a variety of individuals in order to convey and receive information effectively.
• Must work well in a team environment.
• Work with staff, clients and others in a professional, cooperative, ethical, respectful and effective manner.
• Ability to work with a diverse group of people.
• Must have valid driver’s license and clean driving record.
  
  

Education And/or Experience

• Bachelors degree in Human Services discipline (Psychology, Criminal Justice, Regents with health specialization, Recreational therapy, Political Science, Nursing, Sociology, Social Work, Counseling, Teacher education, or Liberal Arts) or a Bachelor’s degree in another discipline with a minimum of 12 credit hours in the human services disciplines listed previously.
• Prior computer/PC experience using computerized Medical Records and scheduling systems is preferred, but not required.
• Incumbent must also possess basic math skills.
• Must pass Criminal Investigation Background and DHHR background check as well as post offer drug screen.
  
  

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

• Acts as Westbrook’s primary contact with client.
• Coordinates and chairs the Interdisciplinary Team to ensure an Individual Treatment Plan is developed for each client and reviewed and revised as required.
• Provides person and family-centered care to clients.
• Advocates for and assists the client in obtaining needed physical, behavioral, and social services.
• Provides Targeted Case Management including supportive counseling services within scope of training and competencies for clients who are eligible for the services.
• Provides crisis assistance as needed including developing a personal crisis safety plan with client.
• Assure transportation needs are met for client including transporting clients to appointments as necessary.
• Provide care coordination services across different settings, including office, home and community.
• Records documentation of client services provided in electronic health record.
• Assists client in maintaining eligibility for applicable programs, monitoring financial status, and conducting required evaluations within timelines specific to applicable program regulations.
• Assists with Continuous Quality Assurance and participates in Utilization Management.
• Comply with federal, state and company policies, procedures and regulations.
• Maintains confidentiality of all information and complies with HIPAA regulations.
• Demonstrates knowledge of and supports Westbrook Health Services mission, vision, values, policies and procedures, operating instructions, confidentiality standards and code of ethical behavior.
  
  

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job while performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, or crouch. Vision abilities required for this job include close vision. Must be able to travel within catchment area. Work is typically performed in an office environment or in the community.

Requirements

Education and/or Experience:

Bachelors degree in Human Services discipline (Psychology, Criminal Justice, Regents with health specialization, Recreational therapy, Political Science, Nursing, Sociology, Social Work, Counseling, Teacher education, or Liberal Arts) or a Bachelor’s degree in another discipline with a minimum of 12 credit hours in the human services disciplines listed previously. Prior computer/PC experience using computerized Medical Records and scheduling systems is preferred, but not required. Incumbent must also possess basic math skills. Must pass Criminal Investigation Background and DHHR background check as well as post offer drug screen.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job while performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, or crouch. Vision abilities required for this job include close vision. Must be able to travel within catchment area. Work is typically performed in an office environment or in the community.

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Summary

The professionals at Westbrook Health Services believe in promoting the well-being of individuals and families struggling with a wide range of challenges. Our staff meets the needs of over 7,000 people annually. Experienced and compassionate, we empower people to achieve wellness with the guidance of our knowledgeable and experienced staff.

Westbrook Health Services provides a comprehensive, low-cost benefits package to all full-time employees that includes medical, dental, vision, life, short and long-term disability, critical illness, accident, and pet insurance coverage options. Paid time-off, paid holidays, and paid training provide a healthy work life balance.

Westbrook provides Equal Employment Opportunity to all employees and applicants. Employment decisions are made based upon an individual’s skills and qualifications without regard to race, color, creed, religion, sex, age, national origin, citizenship, disability as defined in the law, veteran status, sexual orientation, pregnancy and related conditions, genetic information, gender identity or any status or characteristic protected under applicable federal, state, or local laws. Westbrook also prohibits unlawful discrimination based upon the perception of those characteristics or any association with a person who is perceived to have any of those characteristics. Discrimination based on any of these factors is totally inconsistent with our philosophy of doing business and will not be tolerated at any time.

Qualified individuals with bona fide disabilities, as the term “disability” is defined in the law, are entitled to reasonable accommodations in the application process and in their employment. Although Westbrook is responsible for providing reasonable accommodations, the responsibility for identifying whether accommodation is needed and what constitutes a reasonable accommodation is shared jointly by the employee and Westbrook.