What are the responsibilities and job description for the Human Resources Administrative Assistant position at Aquent?
Job Title: HR Assistant
Client Location: Hybrid; Tampa, FL
Starting: 2026-01-06
Maximum Pay (per hour): 22.93
Firm, non-negotiable: No
Hours: Full-time
Duration: 5 months with the potential to extend
Job Description:
Aquent is partnering with a leading global company renowned for its innovative spirit and commitment to fostering an exceptional employee experience. This organization is at the forefront of its industry, driven by a mission to empower its workforce and cultivate a dynamic, supportive environment.
We are seeking a highly motivated and empathetic individual to join our client's team as a pivotal support specialist, where you will directly impact the daily lives of employees. This role is more than just administrative; it's about being a champion for our people, providing critical support, and ensuring seamless HR operations. You will be the first point of contact for many, offering guidance and resolution that contributes directly to a positive and productive workplace culture. Your expertise will empower employees, streamline processes, and enhance the overall HR service delivery, making a tangible difference every single day.
**Key Responsibilities:**
* Serve as a primary point of contact for employee inquiries, providing high-caliber customer service and clear direction.
* Manage inbound phone calls within a contact center environment, creating and tracking cases using dedicated software.
* Provide essential payroll inquiry support, leveraging an understanding of timekeeping and payroll logic to address employee questions effectively and partner closely with the payroll team for resolution.
* Document employee data changes, performance reports, and internal communications with meticulous attention to detail.
* Assist with various administrative duties, including tuition reimbursement processing, employee verifications, and addressing policy questions and compliance acknowledgments.
* Offer "One HR" expertise and support to both the HR community and employees, ensuring consistent and accurate information.
* Maintain and update employee data, contributing to the integrity and accuracy of HR records.
**Must-Have Qualifications:**
* Minimum of 5 years of professional experience in an administrative or customer service-focused role.
* Associate's Degree or equivalent experience. A Bachelor's Degree is also acceptable.
* Demonstrated experience with ServiceNow or similar case management software.
* Proficiency in Microsoft Outlook, Teams, and Excel.
* A strong understanding of timekeeping and payroll logic to effectively resolve employee inquiries (no payroll processing required).
* Exceptional attention to detail and critical thinking skills.
* Proven ability to provide high-caliber customer service.
**Nice-to-Have Qualifications:**
* Prior experience in a contact center environment, including inbound phone calls and case management.
* Familiarity with SuccessFactors or other HRIS platforms.
* Experience resolving inquiries related to pay, leave of absence (LOA), and other HR-related topics.
* Spanish language skills are highly preferred.