Human Resources Assistant

Human Resources Assistant 

Location: Tampa, Florida

Organization: Tampa Family Health Centers (TFHC)

Employment Type: Full-Time; In Person 

About Tampa Family Health Centers

Tampa Family Health Centers is a mission-driven Federally Qualified Health Center providing high-quality, accessible healthcare throughout Hillsborough County. Our team supports a broad range of clinical, provider, administrative, and operational services for the communities we serve.

Position Summary

Tampa Family Health Centers is seeking a detail-oriented HR Assistant to support the daily callout process and time and attendance administration across the organization. This role receives and documents employee callouts, promptly communicates information to the appropriate leaders, monitors attendance records in ADP, and prepares accurate reports for Human Resources and operational review. The HR Assistant handles sensitive information with discretion and refers leave, accommodation, employee relations, and corrective action matters to the appropriate HR team member.

Key Responsibilities

• Serve as a designated point of contact for employee callouts and record the employee’s name, work location, scheduled shift, time of notice, and information required by the callout procedure.
• Notify the employee’s leader and other designated contacts promptly so coverage needs can be addressed.
• Maintain a complete callout log and follow up on missing information or notices submitted outside the established process.
• Review ADP time and attendance records for missed punches, tardiness, early departures, absences, and other exceptions.
• Prepare daily, weekly, and monthly attendance reports for HR and operational leaders, including trends, recurring exceptions, and outstanding corrections.
• Coordinate with employees and leaders to obtain information needed to resolve timekeeping exceptions and route corrections through the established approval process.
• Track attendance occurrences under organizational policy and flag records requiring HR review. Attendance classifications and corrective action decisions remain with the appropriate HR personnel.
• Refer potential FMLA, ADA, pregnancy-related accommodation, workers’ compensation, or other leave matters to the designated HR specialist without requesting unnecessary medical details.
• Reconcile callout records with schedules and ADP entries, and escalate discrepancies that could affect payroll accuracy.
• Maintain organized, confidential records and support attendance audits, policy communications, and process improvements.
• Respond to routine employee and leader questions about callout procedures, timekeeping steps, and where to submit requests.
• Perform other related HR administrative duties as assigned.

Qualifications

• High school diploma or GED required.
• At least two years of experience in human resources, timekeeping, scheduling, payroll support, or administrative work involving confidential records.
• Experience entering data, maintaining logs, resolving discrepancies, and preparing routine reports.
• No professional certification or license is required.
• Completion of TFHC training in callout procedures, ADP time and attendance workflows, confidentiality, records handling, and escalation protocols within the established onboarding period.

Skills & Abilities

• Ability to receive and document callouts accurately and notify the appropriate leader promptly.
• Ability to compare schedules, callout records, and timecards; identify discrepancies; and track them through resolution.
• Working knowledge of Microsoft Outlook and Excel, with the ability to learn ADP and other assigned systems.
• Strong attention to detail, organization, and follow-through, including the ability to meet payroll and reporting deadlines.
• Clear and professional written and verbal communication with employees and leaders across multiple locations.
• Ability to handle confidential information appropriately and refer potential leave, accommodation, work injury, and employee relations matters to the designated HR team member.
• Sound judgment to distinguish factual recordkeeping and reporting from decisions reserved for HR leadership, including attendance classification and corrective action.
• Ability to prioritize time-sensitive callouts while maintaining accurate records and routine reporting.

Benefits & Employee Offerings

Join Tampa Family Health Centers

If you are organized, discreet, and committed to accurate employee support, we invite you to apply for the HR Assistant – Callouts and Time & Attendance position with Tampa Family Health Centers. In this role, you will help employees and leaders navigate callout and timekeeping procedures while supporting reliable attendance records across the organization.

Please note that the employee’s initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee’s assigned work location

This position is fully onsite, Monday through Friday from 8:00 AM–5:00 PM at 302 West Fletcher Avenue, Tampa, Florida 33612.