Claims Supervisor

This Claims Supervisor Position Features:• Great Pay to $65K IPosition: Supervisor – In-Person Claims Support Education: High School Diploma or equivalent (college degree preferred) Summary: We are looking for an experienced Supervisor to lead a team of claims advisors who provide in-person support to customers affected by wildfires. This role focuses on guiding staff, ensuring compassionate service, and maintaining efficient claims intake during a high-volume period. Key Responsibilities: Oversee daily operations of in-person claims advisors at the support center Ensure customers receive accurate, timely, and empathetic assistance Monitor team performance and compliance with claims procedures Coach staff, provide real-time support, and handle conflict resolution Escalate complex or sensitive issues as needed Work with leadership to meet service and performance goals Track and document team activities, customer feedback, and metrics Ensure compliance with safety, privacy, and company policies Required Qualifications: High school diploma or equivalent At least 2 years of supervisory experience in customer service Strong leadership and communication skills Ability to lead teams in high-stress or crisis situations Experience working with vulnerable populations or emergency response Basic computer skills (CRM systems, document tools) Background in utilities, insurance claims, or healthcare preferred Preferred Qualifications: Bilingual (Spanish or other languages) Experience with trauma-informed customer serviceEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.#1012Company DescriptionThis company offers growth and a great group of people to work with.

Salary : $65,000