What are the responsibilities and job description for the Account Manager position at AppleOne?
AppleOne has partnered with a growing packaging supplier in Temecula, CA to assist them in hiring a Customer Service/Account Manager for their team. Job Title: Senior Customer Service Representative / Account Manager Location: Temecula, CA (100% onsite) Schedule: Full time | 40 hours per week Pay Rate: $28–$32 per hour Reports To: Customer Service Manager We Offer: 100% employer paid medical, dental, and vision for employee Paid vacation, sick time, and holidays Room for growth Company Overview We deliver flexible packaging solutions that combine quality, sustainability, and customer-focused innovation. Headquartered in Temecula, California, with a global footprint, we partner closely with brands to protect products, enhance shelf appeal, and efficiently bring products to market. Position Summary The Senior Customer Service Representative / Account Manager will manage a portfolio of B2B customer accounts and serve as the primary point of contact for assigned clients. This role focuses on product-based account management (not services) and requires strong relationship-building skills, the ability to manage escalations, and intermediate Excel proficiency for maintaining customer data and reporting. The ideal candidate thrives in a fast-paced, manufacturing or product-driven environment and is committed to delivering exceptional customer experiences. Key Responsibilities• Serve as the primary point of contact for assigned B2B customer accounts, managing ongoing relationships and account needs• Handle escalated customer inquiries and complex requests with professionalism and a solutions-oriented approach• Collaborate with sales, operations, and production teams to ensure accurate order processing and timely delivery of products• Manage customer onboarding, order updates, billing inquiries, and account changes in accordance with company policies• Maintain and update customer spreadsheets using intermediate Excel skills, including basic formulas and data tracking• Monitor account activity and provide insights on trends, risks, and opportunities for improved customer satisfaction• Identify opportunities for account growth, including upselling or cross-selling additional products• Maintain accurate and detailed records in CRM and order management systems• Support process improvements to enhance the overall customer experience• Provide guidance and support to junior customer service team members as needed Qualifications & Skills• Bachelor’s degree preferred; equivalent experience in B2B customer service or account management will be considered• 3–5 years of experience in B2B customer service or account management• Experience managing customer accounts for products rather than services• Strong communication and relationship-management skills• Proven ability to handle escalated customer issues effectively• Intermediate Excel proficiency (spreadsheets, data updates, basic formulas)• Experience using CRM systems and order management tools• Strong organizational skills with the ability to manage multiple accounts and priorities• Experience in manufacturing, packaging, logistics, or other product-based industries• Experience supporting account growth, upselling, or cross-selling in a B2B environment• Familiarity with contracts, invoicing, or compliance-related customer interactionsEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.#1056Company DescriptionThis company offers growth and a great group of people to work with.
Salary : $28 - $32