What are the responsibilities and job description for the Care Guide Support Specialist position at AppleOne?
Care Guide Support Specialist
Salt Lake City, UT | $22/hour | Onsite for 6 months ? Hybrid
Are you passionate about healthcare and providing excellent support? We’re seeking a Care Guide Support Specialist with a healthcare background to join our team. This role combines technical troubleshooting, customer service, and medical coordination to ensure patients and members receive the care they need.
What We Offer:
$22 per hour, paid weekly
Fully paid training (6–8 weeks, starting November 3, 2025)
Onsite for the first 6 months, then transition to hybrid schedule
Opportunities for growth in a mission-driven organization
What You’ll Do:
Respond to patient and member inquiries via phone, email, and chat with professionalism and empathy
Support medical-related needs: appointments, insurance verification, benefits questions, claims, and pharmacy issues
Troubleshoot technical issues and explain solutions in simple, clear terms
Collaborate with care center staff to ensure seamless patient experiences
Accurately document interactions while maintaining HIPAA compliance
What We’re Looking For:
Healthcare background (medical customer service, coordination, or related field) required
Strong communication, problem-solving, and technical troubleshooting skills
Ability to handle sensitive medical information with confidentiality and professionalism
Degree in healthcare, business, or related field is preferred
Must complete 6–8 weeks of paid training with 100% attendance
If you have healthcare experience and want to grow your career in a supportive, patient-focused environment, apply today to become a Care Guide Support Specialist!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1036
Salt Lake City, UT | $22/hour | Onsite for 6 months ? Hybrid
Are you passionate about healthcare and providing excellent support? We’re seeking a Care Guide Support Specialist with a healthcare background to join our team. This role combines technical troubleshooting, customer service, and medical coordination to ensure patients and members receive the care they need.
What We Offer:
$22 per hour, paid weekly
Fully paid training (6–8 weeks, starting November 3, 2025)
Onsite for the first 6 months, then transition to hybrid schedule
Opportunities for growth in a mission-driven organization
What You’ll Do:
Respond to patient and member inquiries via phone, email, and chat with professionalism and empathy
Support medical-related needs: appointments, insurance verification, benefits questions, claims, and pharmacy issues
Troubleshoot technical issues and explain solutions in simple, clear terms
Collaborate with care center staff to ensure seamless patient experiences
Accurately document interactions while maintaining HIPAA compliance
What We’re Looking For:
Healthcare background (medical customer service, coordination, or related field) required
Strong communication, problem-solving, and technical troubleshooting skills
Ability to handle sensitive medical information with confidentiality and professionalism
Degree in healthcare, business, or related field is preferred
Must complete 6–8 weeks of paid training with 100% attendance
If you have healthcare experience and want to grow your career in a supportive, patient-focused environment, apply today to become a Care Guide Support Specialist!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1036
Salary : $22
