What are the responsibilities and job description for the Help Desk Technician/Analyst II position at Apex Systems?
Job#: 3031786
Job Description:
Help Desk Technician/Analyst II
Location: Pataskala, Ohio ONSITE
Employment Type: Contract
Role Overview
We are seeking a Help Desk Technician/Analyst to provide application and desktop support services. The selected candidate will serve as the initial point of contact for troubleshooting all IT-related problems, including issues with PCs, networks, phones, printers, and mobile devices. This role involves participation in technology refresh projects and delivering in-person, desk-side, and remote support to business users, requiring effective and professional communication.
Key Responsibilities
Education: A Bachelor's degree in Information Technology, or an Associate's degree combined with 3-5 years of relevant experience.
Experience: Proven experience in a desktop support role, including desktop/laptop imaging and hardware/software maintenance.
Technical Skills: Proficiency with MS Office 365, Microsoft Teams, Windows 10, Edge, Internet Explorer, Active Directory, Citrix, Remote Assistance/Remote Desktop, and supporting HP desktops/laptops, iPhones, and multi-function printers. Experience with PXE for imaging computers is also required.
General Skills: Possesses customer service, interpersonal, and communication skills. Demonstrates prioritization abilities and the capacity to adapt to and learn new technologies.
Preferred Qualifications
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Help Desk Technician/Analyst II
Location: Pataskala, Ohio ONSITE
Employment Type: Contract
Role Overview
We are seeking a Help Desk Technician/Analyst to provide application and desktop support services. The selected candidate will serve as the initial point of contact for troubleshooting all IT-related problems, including issues with PCs, networks, phones, printers, and mobile devices. This role involves participation in technology refresh projects and delivering in-person, desk-side, and remote support to business users, requiring effective and professional communication.
Key Responsibilities
- Provide comprehensive application and desktop support services.
- Troubleshoot hardware and software for PCs, networks, phones, printers, mobile devices, and handhelds.
- Participate in technology refresh projects.
- Deliver in-person, desk-side, and remote support to business users.
- Serve as the single point of contact for end-users, coordinating resolution activities with all involved parties.
- Perform asset management tasks and maintain hardware and software applications.
- Adhere to standard IT processes, procedures, and security policies.
Education: A Bachelor's degree in Information Technology, or an Associate's degree combined with 3-5 years of relevant experience.
Experience: Proven experience in a desktop support role, including desktop/laptop imaging and hardware/software maintenance.
Technical Skills: Proficiency with MS Office 365, Microsoft Teams, Windows 10, Edge, Internet Explorer, Active Directory, Citrix, Remote Assistance/Remote Desktop, and supporting HP desktops/laptops, iPhones, and multi-function printers. Experience with PXE for imaging computers is also required.
General Skills: Possesses customer service, interpersonal, and communication skills. Demonstrates prioritization abilities and the capacity to adapt to and learn new technologies.
Preferred Qualifications
- Experience with ITIL-focused ticket management tools, such as IVANTI.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Apex uses a virtual recruiter as part of the application process. Click for more details.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.