What are the responsibilities and job description for the Help Desk Technician/Analyst 2 position at OakTree Staffing?
Help Desk Technician/Analyst II
Location: Pataskala, Oh
Description:
The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.
Requirements/Qualifications:
- Excellent customer service, interpersonal and communication skills
- Strong prioritization skills
- Ability to adapt to changing technologies and learn new technologies
- Bachelors in Information Technology or Associates plus 3-5 years of Experience
- Experience with ITIL focused ticket management tools. IVANTI is a plus but not required.
- Desktop/Laptop Imaging experience
- Hardware & software Application Maintenance and Support
- Perform asset management requirements
- Comply with the organization's IT Standard Processes and Procedures
- Comply with IT Client Services organization and IT security policies
- Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users
- Duties as assigned by manager
Technology Requirements:
- MS Office 365
- Microsoft Teams
- Windows 10
- PXE with imaging computers
- Edge
- Internet Explorer
- Active Directory
- iPhone support
- Citrix
- Remote Assistance/ Remote Desktop
- HP Desktop/Laptops