Help Desk Technician / Analyst 2

Pay Rate: $47.14 per hour

Summary:

• Location: 12250 Morse Rd SW, Pataskala, OH 43062
• Duration: 18 months
• Work Mode: Weekly travel to 11902 Middleton Pike Road, Bowling Green, OH

Responsibilities:

• Provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds.
• Participate in technology refresh projects.
• Provide in-person, desk-side, and remote support to business users.
• Serve as the initial point of contact for troubleshooting all IT-related problems.
• Coordinate resolution activities with all involved parties, serving as the single point of contact for end users.
• Perform duties as assigned by the manager.

Requirements:

• Excellent customer service, interpersonal, and communication skills.
• Strong prioritization skills.
• Ability to adapt to changing technologies and learn new technologies.
• Bachelor's in Information Technology or Associate's degree plus 3-5 years of experience.
• Experience with ITIL-focused ticket management tools. IVANTI is a plus but not required.
• Desktop/Laptop imaging experience.
• Hardware & software application maintenance and support.
• Perform asset management requirements.
• Comply with company IT standard processes and procedures.
• Comply with IT Client Services organization and IT security policies.

Preferred Skills:

• Proficiency in MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/Remote Desktop, Client Desktop/Laptops, Multi-Function printers.