What are the responsibilities and job description for the Marina Guest Service Associate position at Alliance Marine?
Fernandina Harbor Marina is looking for energetic, dependable, and customer-focused Dockhands to join our team. As a Dockhand, you'll be at the heart of the marina's operations—helping boaters dock safely, maintaining a clean and welcoming environment, and ensuring our guests enjoy a seamless waterfront experience. This is an active, hands-on role ideal for individuals who love being outdoors, working on the water, and interacting with people.
What You'll Do
- Assist boaters with docking, tying lines, and fueling vessels safely.
- Provide excellent guest service: greet arrivals, answer questions, and offer local knowledge about marina amenities and the Fernandina Beach area.
- Maintain marina facilities, docks, and fuel stations—keeping them clean, safe, and stocked.
- Monitor fuel pumps, dispense fuel, and complete accurate fueling records.
- Support transient and seasonal guests with reservations, check-ins, and service requests.
- Perform routine inspections of docks, slips, and equipment; report maintenance or safety issues promptly.
- Help coordinate deliveries and amenities for guests (ice, packages, pump-outs, etc.).
- Uphold company safety and security standards at all times.
Who You Are
- Friendly, professional, and team-oriented.
- Comfortable working outside in all weather conditions.
- Physically able to lift 50 lbs, bend, climb, and perform manual labor.
- Reliable and punctual, with strong attention to detail.
- Safety-conscious with good judgment on the water.
- Previous marina, boating, or hospitality experience is a plus, but we'll provide training for the right candidate.
Perks of the Job
- Work in a beautiful waterfront environment.
- Starting pay at $15/hour plus tips
- Opportunity to learn marine operations and customer service skills.
- Flexible scheduling available.
- Room for growth within the Alliance Marine network of marinas.
Salary : $15