What are the responsibilities and job description for the Marina Guest Service Associate / Dockhand position at Alliance Marine?
Fernandina Harbor Marina is looking for energetic, dependable, and customer-focused Dockhands to join our team. As a Dockhand, you’ll be at the heart of the marina’s operations—helping boaters dock safely, maintaining a clean and welcoming environment, and ensuring our guests enjoy a seamless waterfront experience. This is an active, hands-on role ideal for individuals who love being outdoors, working on the water, and interacting with people.
What You’ll Do
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Assist boaters with docking, tying lines, and fueling vessels safely.
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Provide excellent guest service: greet arrivals, answer questions, and offer local knowledge about marina amenities and the Fernandina Beach area.
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Maintain marina facilities, docks, and fuel stations—keeping them clean, safe, and stocked.
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Monitor fuel pumps, dispense fuel, and complete accurate fueling records.
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Support transient and seasonal guests with reservations, check-ins, and service requests.
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Perform routine inspections of docks, slips, and equipment; report maintenance or safety issues promptly.
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Help coordinate deliveries and amenities for guests (ice, packages, pump-outs, etc.).
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Uphold company safety and security standards at all times.
Who You Are
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Friendly, professional, and team-oriented.
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Comfortable working outside in all weather conditions.
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Physically able to lift 50 lbs, bend, climb, and perform manual labor.
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Reliable and punctual, with strong attention to detail.
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Safety-conscious with good judgment on the water.
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Previous marina, boating, or hospitality experience is a plus, but we’ll provide training for the right candidate.
Perks of the Job
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Work in a beautiful waterfront environment.
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Starting pay at $15/hour plus tips
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Opportunity to learn marine operations and customer service skills.
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Flexible scheduling available.
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Room for growth within the Alliance Marine network of marinas.
Salary : $15