Operations and Dispatch Manager

Join a leading moving and relocation company in Clinton, MA as an Operations and Dispatch Manager overseeing both local and interstate household goods operations.

Responsibilites:

• Oversee daily dispatch operations for local, intrastate, and interstate home goods movements.
• Coordinate personnel scheduling, truck assignment, routing, and equipment utilisation.
• Manage van line cargo execution, which includes haulage, SIT, registrations, and interline cooperation.
• Monitor live job progress and handle operational concerns in real time.
• Ensure the completion and accuracy of bills of lading, inventory, trip sheets, and driver paperwork.
• Supervise dispatchers, drivers, movers, warehouse employees, and owner-operators.
• Maintain compliance with the DOT, FMCSA, OSHA, and Massachusetts DPU requirements.
• Manage HOS/ELD compliance, driver certification files, and safety programs.
• Manage preventive fleet maintenance to ensure trucks and equipment are operationally ready.
• Monitor operational KPIs such as labour utilisation, claim ratios, on-time performance, and customer satisfaction.
• Provide support for high-profile residential, corporate relocation, military/GSA, and national account shipments.

Requirements:

• 5 years or more of expertise leading moving and storage operations or dispatch.
• Strong experience with both van line/interstate and local household products moving operations.
• Understanding of van line systems, tariffs and agency networks
• Understanding the DOT/FMCSA rules, ELD compliance, and fleet management
• Experience supervising dispatchers, drivers, movers, and warehouse workers

This on-site leadership role is ideal for an experienced moving industry professional with expertise in van line operations, dispatch management, fleet coordination, and moving & storage logistics. You’ll play a key role in driving operational excellence, customer satisfaction, and profitability across local, long-distance, and storage services.