IT Program Manager (IT Resources and Plans Manager)

Come be a part of something big! Smart Minds, Cool Jobs and Awesome Rewards! Fueled by innovation, talent and ambition, the Air Force Civilian Service is seeking civilian professionals prepared to deploy war-winning capabilities on behalf of the United States Air Force. OPEN: 27 May 2026 CLOSES: 11 June 2026 AFNWC is currently seeking a full-time NH-2210-03 IT Program Manager (IT Resources and Plans Manager) 009771301M to work in the IT Services Division (DST), Kirtland Air Force Base in Albuquerque, NM. This position is a NH-2210-03, which has a typical 2026 salary range of $ 90,479 - $139,871. The primary purpose of this position is to serve as an Information Technology (IT) specialist for AFNWC at Kirtland AFB, NM responsible for a wide range of functions which could include policy development and strategic planning, capital planning and investment control, standards development, resource management, Information Technology (IT) investment, knowledge management, enterprise architecture and infrastructure planning and management, telecommunication management, project management, auditing, information assurance, website management, and IT equipment management with particular emphasis on soliciting and validating requirements and building an executable plan for contract support, equipment purchase, and inventory management to ensure efficient and effective technical refreshment of IT capability. Strongly desired qualifications/skills:

• Expert knowledge of the principles, methods, and techniques of IT assessment, planning, management, monitoring, and evaluation as well as knowledge of the principles, methods, or tools for developing, scheduling, coordinating, managing IT projects and resources, monitoring, and inspecting costs, work, and contractor performance. Ability to lead and manage information systems planning, development, implementation, operation, and maintenance.
• Knowledge of the principles, methods, and tools for the coordinated management of IT programs to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities such as life cycle management and program governance.
• Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or alternative technologies or approaches. Ability to research and analyze external products to determine their potential for meeting mission requirements and business needs.
• Knowledge of concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to IT work/development efforts. Includes those who are actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome. Ability to work effectively with customers to assess their requirements then provide information, expertise, and assistance to satisfy those needs.
• Knowledge of organizational mission and function and how to work effectively within its social, political, and technological systems to achieve measurable high-quality, timely, and cost-effective results. Ability to determine objectives, make sound, well-informed, and objective decisions, set priorities, cause change, and accomplish organizational goals.
• Ability to analyze complexities of existing technology, review/revise/develop policy, initiate plans for enhancements, and provide management sufficient technical and cost analysis information, through written documentation and oral briefings, to render informed judgments.
• Demonstrated ability to create and maintain clear process documentation, such as Standard Operating Procedures (SOPs), to support knowledge management and team continuity. DUTIES:
• Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction, and monitor all significant activities so the service is delivered successfully.
• Coordinate and manage the overall service provided to a customer end-to-end.
• Develop methods to monitor and measure risk, compliance, and assurance efforts.
• Ensure all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.
• Write, review, and coordinate PWS, SOW, SOO, MOU, MOA, SoN, and other documents in support of IT Services
• Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
• Lead the full IT acquisition lifecycle, from defining procurement requirements and embedding security language in contracts to managing project execution and budget.
• Analyze user requirements to create and manage content, promote knowledge-sharing cultures, and facilitate collaboration across the organization.
• Perform needs analysis to determine opportunities for new and improved business process solutions.
• Provide recommendations for possible improvements and upgrades.
• Review or conduct audits of information technology (IT) programs and projects.
• Review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up.
• Work with other service managers and product owners to balance and prioritize services to meet overall customer requirements, constraints, and objectives.
• Resolve conflicts in laws, regulations, policies, standards, or procedures. REQUIREMENTS FOR THE POSITION:
• U.S. Citizenship
• Required to handle and safeguard sensitive and/or classified information in accordance with regulations to reduce potential compromise.
• Incumbent must be eligible and maintain a Top-Secret security clearance.
• This is a DoD Cyber Workforce Framework (DCWF) position and is assigned the following DoD Cyberspace Work Role Code(s) and Proficiency Level(s): o 431 (Knowledge Manager) (Proficiency Level: Intermediate) o 802 (IT Project Manager) (Proficiency Level: Intermediate)
• Review the required Knowledge, Skills, Abilities, and Tasks (KSATs) for the Cyber Work Role, at https://www.cyber.mil/dod-workforce-innovation-directorate/dod-cyber-workforce-framework/dcwf (Download the DCWF Tool V5.1, then select appropriate Work Role).
• This is a DoD Cyber Workforce Framework (DCWF) position and is assigned the following DoD Cyberspace Work Role Code(s) and Proficiency Level(s): o802 (IT Project Manager) (Proficiency Level: Intermediate) o431 (Knowledge Manager) (Proficiency Level: Intermediate) o411 (Technical Support Specialist) (Proficiency Level: Intermediate)
• Review the required Knowledge, Skills, Abilities, and Tasks (KSATs) for the Cyber Work Role, at https://www.cyber.mil/dod-workforce-innovation-directorate/dod-cyber-workforce-framework/dcwf (Download the DCWF Tool V5.1, then select appropriate Work Role).
• This position is a designated DoD Cyber Workforce position with the primary role of Knowledge Manager (431) and secondary role of IT Project Manager (802). In accordance with DoD Directive 8140, the employee must comply with 8140 Foundational and Residential requirements.
• Work may occasionally require travel away from the normal duty station.
• Demonstrated ability to create and maintain clear process documentation, such as Standard Operating Procedures (SOPs), to support knowledge management and team continuity. HOW TO APPLY: When applying at the link below, please use Microsoft Edge or Google Chrome. Click the apply button to complete an application and upload resume (PDF or Word Doc) and/or additional documents (Transcripts, certifications, Vet Docs (DD214), SF-50). To receive additional information about current and future job openings with AFCS via email notification, please register at www.Afciviliancareers.com and sign up to “Get Career Updates.” Equal Opportunity Employer. U.S. citizenship required. Must be of legal working age.