What are the responsibilities and job description for the Intake Specialist position at Addison Group?
Position: Intake Specialist
Location: Baton Rouge, LA (Onsite)
Pay: 45-50k
Benefits: Eligible for health, dental, vision, 401k.
We are seeking a dependable, detail-oriented Intake Specialist to join a small, collaborative legal office. This is an excellent opportunity for someone early in their career or with a few years of experience in a legal, administrative, or client-facing role. Training is provided, and we welcome candidates eager to grow in a professional services environment.
What You’ll Do
- Serve as the first point of contact for incoming calls and client inquiries
- Communicate with potential clients, gathering and documenting key information
- Route calls and messages appropriately and efficiently
- Greet clients and visitors, ensuring a welcoming and professional experience
- Provide general administrative and receptionist support
- Maintain organized records and assist with intake-related documentation
- Support office operations, including scheduling and supply management
What We’re Looking For
- 2–3 years of experience in a legal, administrative, receptionist, or client-facing role (preferred)
- Strong communication skills with a warm, professional demeanor
- High level of dependability, integrity, and attention to detail
- Ability to multitask and stay organized in a fast-paced environment
- Proficiency in Microsoft Office (Word, Outlook, Excel)
- Experience with case management systems is a plus, not required
- Spanish-speaking ability is preferred but not required
Additional Qualifications
- Exposure to personal injury or legal case intake is a plus
- Professional presence and polished communication style
- Ability to handle sensitive information with confidentiality
- High energy and a client-first mindset