Enterprise Operation Manager

Position Title: Enterprise Operations Manager

Location: Washington, DC

Assignment Type: Contract to Hire

Pay Rate: $75-$80 / hour

Work Schedule: Onsite 5 days a week in Washington D.C.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description

Addison Group is seeking a senior-level Enterprise Operations Leader for our Federal client to serve as the on-site Infrastructure Service Delivery Lead for a large, mission-critical Federal IT environment. This role combines deep infrastructure architecture expertise with hands-on operational leadership and direct people management. You will lead multi-disciplinary infrastructure teams responsible for enterprise systems, data center operations, and network performance - while functioning as a recognized Solutions Architect Subject Matter Expert. The ideal candidate will bring structure, technical depth, and disciplined operational management to stabilize, document, standardize, and transform IT operations.

Requirements

• U.S. Citizenship is required
• Must be able to obtain a Public Trust clearance
• This position requires working onsite in Washington D.C., 5 days per week
  
  

Qualifications And Experience

• Minimum 10 years of enterprise IT infrastructure experience.
• Advanced degree or significant equivalent experience.
• Demonstrated experience leading technical teams in complex environments.
• ITIL Certification (current).
• Deep expertise in enterprise Data Center and Network environments.
• Experience managing service levels (SLAs/KPIs).
• Experience overseeing large-scale, multi-domain infrastructure operations.
• Strong executive communication skills.
  
  

Desired Qualifications

• PMP certification or equivalent
• Federal Government IT operations experience
• Experience in hybrid environments integrating on-prem and cloud systems
• Experience implementing automation and configuration management tools
• Experience supporting DevSecOps within infrastructure operations
  
  

Responsibilities

Lead Enterprise Infrastructure Operations

• Serve as the accountable on-site leader for Data Center and Network operations.
• Own service delivery performance, availability (99.9% uptime targets), and operational metrics.
• Lead incident response and Root Cause Analysis for critical infrastructure events.
• Provide executive-level reporting and operational transparency to Government stakeholders.
• Support stabilization and modernization of legacy environments through structured transformation plans.
  
  

Lead and Develop Technical Teams

• Direct and manage infrastructure engineering and operations staff across multiple technical domains.
• Establish performance expectations and ensure service level objectives are achieved.
• Mentor senior engineers and technical leads.
• Coordinate cross-functional collaboration between systems, network, security, and support teams.
• Drive a culture of ownership, technical excellence, and operational discipline.
• Support staffing planning and workforce development.
  
  

Systems & Data Center Oversight

• Provide architectural and operational leadership across:
• Enterprise server environments (physical & virtual)
• Operating systems and system utilities
• Database and middleware platforms (operational governance)
• Backup, recovery, and high availability solutions
• Remote access infrastructure
• Oversee lifecycle management, capacity planning, and performance optimization.
• Ensure compliance with patching and vulnerability remediation standards.
• Drive automation and operational improvements.
  
  

Network Operations & Engineering Leadership

• Oversee LAN/WAN infrastructure, routing, switching, and firewalls.
• Improve network resiliency and eliminate single points of failure.
• Lead performance monitoring and bandwidth management efforts.
• Ensure disciplined configuration and change management practices.
• Coordinate with carriers and third-party providers.
• Identify and eliminate single points of failure
• Applications & End User Services (EUS)
• Oversee enterprise application support and operational stability.
• Ensure defined support tiers and incident resolution workflows.
• Lead desktop engineering, endpoint management, and service desk operations.
• Improve user experience and service responsiveness.
• Implement structured knowledge management practices across EUS teams.
  
  

Solutions Architecture

• This position requires a Subject Matter Expert Solutions Architect who:
• Participate in the full systems life cycle - design, implementation, integration, and operational support.
• Design infrastructure solutions aligned to Enterprise Architecture standards.
• Function as a recognized technical expert in enterprise infrastructure disciplines.
• Apply business management practices and technical expertise to solve complex operational challenges.
• Support Scrum and Agile methodologies in infrastructure delivery.
• Recommend improvements to processes, tools, and operational practices.
• Remain current on industry trends and emerging infrastructure technologies.
  
  

Who You Are

• You are both a technical authority and a team leader.
• You can:
• Walk through a data center and ask the right questions.
• Review a network diagram and identify risk.
• Lead an incident bridge with calm authority.
• Mentor senior engineers and build strong teams.
• Brief Government leadership with clarity and confidence.
• You understand that high-performing infrastructure requires both strong architecture and strong people leadership.
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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