Import Operations Specialist

Job Title: Import Operations Specialist

Location: Chicago, IL

Industry: Supply Chain & Logistics

Compensation: $30 to $40hr

Work Schedule: Monday – Friday, 9 AM to 5 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring on behalf of our client, a rapidly growing consumer products organization.

Job Description:

The Import Operations Specialist plays a key role in managing the full lifecycle of purchase orders and international logistics operations. This position will oversee day-to-day order execution, ensure accuracy in documentation, and act as a liaison across internal departments and global manufacturing partners.

Key Responsibilities:

• Manage the intake, validation, and processing of customer purchase orders, ensuring accurate system entry and maintenance
• Lead and mentor a small operations team, driving accountability, efficiency, and high-quality output
• Coordinate with overseas manufacturers to submit orders, troubleshoot discrepancies, and resolve production or pricing issues
• Communicate proactively with internal teams regarding order status, risks, inventory changes, and production timelines
• Serve as the primary operations contact for select accounts, overseeing all aspects of order and import coordination
• Ensure all shipping and import documentation (invoices, packing lists, compliance paperwork, etc.) is complete and accurate
• Partner with finance and vendors to review, approve, or dispute factory-related charges
• Review product specifications and packaging requirements to confirm alignment with customer and regulatory standards
• Oversee labeling and carton marking accuracy to meet client-specific requirements
• Identify opportunities to streamline workflows, improve processes, and enhance operational visibility

Qualifications:

• 4 years of experience in operations, supply chain, logistics, or order management, ideally within consumer goods
• Prior experience working with international vendors and import/export processes
• Previous team leadership experience a plus
• Proficiency with ERP systems (NetSuite strongly preferred; experience with SAP, Oracle, or similar systems acceptable)
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Effective communicator with strong problem-solving capabilities

Additional Details:

• This role offers a mix of leadership and hands-on operational responsibilities
• High visibility position with cross-functional exposure across sales, finance, and supply chain teams

Perks:

• Collaborative and fast-paced work environment
• Opportunity to work with a growing, innovative organization
• High-impact role with career growth potential
• Team-oriented culture with strong leadership support

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.