What are the responsibilities and job description for the Collections Specialist position at Addison Group?
Job Description:
Addison Group is partnering with one of our clients to identify a motivated and detail-oriented Customer Service Representative. This role is heavily phone-based and supports scheduling, billing, and customer account follow-up. The ideal candidate is comfortable handling a high call volume, working across teams, and managing payment-related conversations with customers.
Key Responsibilities:
- Conduct a high volume of outbound phone calls daily to confirm new service installations, schedule service appointments, and renew customer memberships
- Utilize internal CRM and scheduling software, along with Microsoft Excel, to manage customer records and job details
- Coordinate communication between multiple internal departments to ensure accurate and timely job execution
- Review outstanding invoices and clearly explain billing details and balances to customers
- Process customer payments over the phone using check or credit card methods
- Prepare and distribute formal payment reminder or demand notices for accounts with no response
Qualifications:
- Previous experience in a call center, customer service, or administrative role preferred
- Comfortable handling frequent outbound calls and payment-related discussions
- Strong computer skills, including experience with CRM systems and Excel
- Excellent communication, organization, and follow-up skills
Salary : $20 - $21