Customer Success Manager

Job Title: Customer Success Manager

Location: New York

Salary: $80k-$100k and a quarterly bonus on top

Industry: SaaS

The company:

The business is a Series C funded LegalTech firm. The business that sells a SaaS platform that uses next-generation AI to automate the generation, negotiation and analysis of contracts which is used by clients all round the globe.

The Role:

The role will include establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for; training and advising customers on product best practices; and minimising churn.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal candidate will engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within the customer base.

Key Responsibilities:

• Develop and foster an excellent customer experience across the client's comprehensive product suite
• Work closely with customers to establish proactive deployment, transition, and user adoption strategies
• Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
• Collaborate with other members in the team and with senior leadership

Requirements:

• A University degree with a GPA of 3.5 or higher
• Excellent customer facing and communication skills
• Highly organised with ability to multi-task and prioritise effectively
• Articulate, charismatic and confident in a customer-facing role
• Excellent communication and interpersonal skills, both verbal and written

My client offers a base salary of circa $80k-$100k and a quarterly bonus on top - if this role sounds of interest, please do either apply here or send your resume directly across to dan@3searchgroup.com