Job Description - Part Time Cross Utilized Customer Service Agent - Shreveport Regional Airport (SHV) Shreveport, LA (SHV00000027) **Job Description**

Part Time Cross Utilized Customer Service Agent - Shreveport Regional Airport (SHV) Shreveport, LA - SHV00000027 **Description**

**Connecting People, Uniting the World, every step of the way at the airport**

Cross-Utilized Agents can do it all. They help passengers throughout the airport at the ticket counter, kiosk, gate, baggage service office, on the ramp, and more!

**No two days are ever the same**

**In the Lobby**

* In Customer Service, youll make every interaction a positive one

* Whether helping with reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected

* To be successful in this role, youll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations

* Caring is job one regardless of our customers disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day

**On the Ramp**

* You will be working outside in all kinds of weather, as flying never steps because it rains, snows or is too hot

* You must love physical activity, as you will be lifting as many as 100 items per flight, some weighing as much as 70 lbs

* Youll need a commitment to safety at all times, including an attention to detail and your surroundings

* You should be committed to caring for our equipment, aircraft, and bags as if they were your own (passengers can see you!) and providing excellent customer service for your fellow UGE employees

**Youll be provided the tools you need on the Runway to Success!**

* We provide paid training, including orientation and classroom, virtual, and on-the-job training

* When youre ready, you can explore roles such as Lead Agent, Compliance Coordinator, Supervisor, General Manager and more

**Flexibility**

* Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport

* You must be available for day and night shifts, weekends and holidays

* You will be required to work mandatory overtime, when necessary

* As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule

* Punctuality and reliability are essential weve got flight schedules to meet!

**We reward your efforts**

* $11.30 per hour

* Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines amazing global network

* UA Discount Program for flights when you want to purchase a ticket

* Paid time off (PTO)

* And more

**Qualifications**

**UGE requirements**

* High school diploma, GED or equivalent

* Minimum of 18 years old

* Ability to operate a computer to enter and retrieve data

* Ability to lift up to 70lbs on a consistent basis

* A valid state issued drivers license with acceptable driving record

* Ability to pass a background check, hearing and vision tests, and drug screen

* Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements

* Legally authorized to work in the United States without sponsorship

**Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT**

****COVID-19 Vaccine Mandate*****

As a condition of employment, you must demonstrate proof of vaccination for COVID-19. If you cannot get vaccinated due to a medical condition or a sincerely held religious belief, you may request an exemption as a reasonable accommodation. Failure to provide proof of vaccination or obtain an exemption as a reasonable accommodation will result in your separation from UGE.

**Job**

United Ground Express **Primary Location**

United States-LA-SHV - Shreveport **Organization**

United Ground Express **Schedule**

Part-time **Job Posting**

Jan 20, 2022, 5:19:16 PM