The Cashier/ Front Desk employee reports directly to the Director and to the Manager of Altitude Trampoline Park.

Front Desk employees are expected to:

• Represent Altitude Trampoline Park by maintaining a professional attitude and appearance in keeping with the park’s philosophy.

• Communicate and enforce all park regulations and jumping rules in a personable and professional manner.

• Communicate any potentially dangerous elements of the facility to the Manager and to a Director of Altitude Trampoline Park.

• Handle all transactions, including cash, with integrity.

• Ensure the accurate and complete registration/waivers. If uncertain consult with management prior to admitting anyone into the park.

• Attend ALL scheduled staff meetings, Participate in and help facilitate staff training, Be on time for your shift.

• Properly open and close the front desk each day according to Standard Operating Procedures.

• Accurately book, change and cancel jump appointments.

• Acknowledge and greet everyone who enters and leaves the facility.

• Provide detailed descriptions of the park, birthday packages, services, facility features and hours of operation.

• Utilize park computer with skill and proficiently.

• Answer phone promptly and use the guest’s name during phone conversation

• Actively promote the park, birthday packages, sessions and retail, as well as programs, promotions and/or discounts available.

• Maintain eye contact when addressing external and internal guests.

• Handle guests’ questions and concerns professionally and courteously.

• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

• Maintain a clean, safe, fully stocked and well organized work area.

• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

• Maintain a positive attitude and contribute toward a quality work environment.

• Regularly attend, participate in and support training and staff meetings.

• Assist in all areas of operation as requested by management.

• Communicate to management any and all occurrences involving staff or guests in the park that require attention.