20 Customer Service/Dispatcher Jobs in Smithfield, NC
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Zoom Drain is Hiring a Customer Service/Dispatcher Near Smithfield, NC
The Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time.
Customer Service / Dispatcher Benefits | WHAT WE OFFER
- Bonus Opportunities
- Medical Benefits
- Paid Sick Days / Holidays
- Company Gatherings
- Recognition & Rewards
- Positive Team Atmosphere
- Effectively manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Schedule & communicate with technicians to meet customer requirements
- Assign work orders based on priority to the available workforce
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Each location is independently owned and operated
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Job Summary
Full Time
Utilities
$33k-41k (estimate)
05/25/2024
06/05/2024
zoomdrain.com
BALTIMORE, MD
50 - 100
1995
Private
$5M - $10M
Utilities
Related Companies
The job skills required for Customer Service/Dispatcher include Customer Service, Communication Skills, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service/Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service/Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service/Dispatcher positions, which can be used as a reference in future career path planning. As a Customer Service/Dispatcher, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service/Dispatcher. You can explore the career advancement for a Customer Service/Dispatcher below and select your interested title to get hiring information.
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