At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more-from better patient outcomes to operational efficiencies and greater revenue capture. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement.

Job Summary:

This isn't your average Tech Support role - every day is unique and challenging as we support ZOLL Data Customers: Medics, Firefighters, Dispatchers, and Medical Billers. You will thrive in this role ,if you are a patient and empathetic listener, a collaborative and proactive problem solver, and if you have a thirst for knowledge and professional growth!

How you'll make an impact:

* Utilize advanced troubleshooting methods to provide technical software and application support to ZOLL Data Systems clients.

* Diagnose, service, and provide solutions for a variety of highly technical issues including new software installs, configurations, and upgrades, network and system connectivity issues, etc.

* Utilize Salesforce to create and resolve support tickets via internal partners, phone, email, and click to chat, consistently ensuring high quality while meeting established SLAs.

* Thoroughly document customer ticket and profile and notate any follow up expectations.

* Utilize trainings and practical experience to continually grow technical abilities and product knowledge.

* Add to the existing internal and customer facing knowledge base, creating articles and blogs.

* Other job related duties as assigned.

What you'll need:

* 2 years of advanced Technical Support and professional troubleshooting experience

* Knowledge of Microsoft SQL Server and ability to write simple queries

* Understanding of Network Environments- connectivity, IP Addresses, trace routes, etc.

* Experience troubleshooting both Server and Client Windows Operating Systems

* Experience installing and upgrading software

* Knowledge of CRM systems and customer ticketing processes

*Bonus points if you have: *

* Experience in a medical/clinical environment, or with medical software solutions

* Experience with virtual environments (VMWare ESX)

* Experience with remote access tools (WebEx and LogMeIn)

* Basic knowledge of IIS

* Familiarity with Crystal Reports 11.x

This position will have on-call rotation responsibilities.

ZOLL Technical Support hours of operation are 6:00 AM to 6:00 PM MDT. Support technicians are expected to work a 40-hour work week. New team members will be on the 9:00 am - 6:00 pm MDT shifts.

The hiring range for this position is $25.00-$28.00/hour. Final compensation will be determined by various factors such as a candidate's years of relevant work experience, skills, certifications, and location.

Perks & Benefits:

* Flexible remote work environment

* Generous 401(k) match

* Medical, dental, vision insurance (eligibility starts your first day of employment!)

* Flexible spending accounts

* STD/LTD

* Paid time off

* Tuition assistance of up to $5,250.00 annually after successful completion of 12 months of employment

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.