Resuscitation, ZOLLMED.com At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Resuscitation division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You’ll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! Job Summary This individual will support procedural requirements of ZOLL's complaint handling, customer turn around and event reporting systems. Supports quality improvement, corrective and prevention action program. Supports and manages vendor (product, accessory, and subassembly) field returns. Works under general supervision. Reports to Supervisor and/or Quality Assurance Manager. Essential Functions Review product investigations for completeness and to establish root cause as required (system level and/or component level) Communicate with customers and suppliers Document investigations as appropriate Propose corrective action on an as needed basis Perform internal and external audits as part of the corrective and preventive action system Required/Preferred Education and Experience Requires 2-year degree or equivalent work experience required Experience with soldering, ESD handling and electro-mechanical assembly methods required and Experience using mechanical and electronic test equipment required and 4 years related experience required Knowledge, Skills and Abilities Knowledge of commonly used concepts, practices and procedures related to electronics technology Basic computer skills in a MS Windows environment. Familiar with MS Office, including Excel and Word Knowledge of FDA QSR requirements Knowledge of Medical Device Reporting including international regulations preferred. Must be able to communicate verbally and in writing and work effectively within a multi-disciplined organization ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.