ZINGERMAN’S DELICATESSEN

Guest Service Specialist

Be a part of the Zingerman’s Deli Team! If you are interested in a fast paced, fun and friendly environment and would like to be one of our Guest Service Specialists –we’d love to have you on our team! 

This full-time position pays $15-$18/hour including tips. We also pay you to learn (no prior food knowledge necessary, just a passion for learning) AND you’ll also get a free meal on each shift, a paid break, a staff discount at all Zingerman’s businesses, access to health insurance, a super discounted bus pass, and lots of other staff benefits. 

• Full-time or part time, hourly positions available (full time is 30-40 hours per week, part time would be 12 or more hours per week)
• We are looking for candidates who want to grow with us for at least a year, including UM football season, our busy holiday times, and into next summer!
• We offer flexible schedules, including weekends, as well as a structured training program and the opportunity to be part of a team that values your contributions.
• Most shifts are between 10:30am-7:30pm 
• Available shifts include weekdays, weekends and holidays
• Shift times will vary during hours of operation

Compelling reasons to join us!

• Competitive wage with increases available after completing orientation
• Free meal on shift
• Paid time off available
• Opportunities to learn and advance within the organization
• Working with a committed and fun team
• Discounts at all Zingerman's businesses
• Medical, dental, vision, and 401k plan available

Performance Expectations- Essential Functions:

• Shares the Zingerman's experience with our guests by learning, selling and educating them about our products (Zingerman's Deli sandwiches and sides!)
• Interact with guests daily on the phone and in person taking orders, serving food, and helping answer guest questions
• Stocks products and maintains our exceptional displays
• Keeps workspaces safe and clean, including sanitation, sweeping and wiping surfaces, removing recycling, compost and trash, etc.
• Positively responds to direction and requests for assistance from co-workers, supervisors, managers and guests
• Takes initiative to help any area of the Deli if possible
• Engages in department operations by attending weekly open-book meetings
• Continues learning about and promoting all of the great foods we sell

The Success Patterns for this position are:

• Excellent customer service skills
• Strong desire to learn about food, open book management and industry-leading service
• Is passionate about great food and giving great service
• Loves to make people feel like they were the best part of your day
• Enjoys working in a collaborative team environment

Physical Requirements:

• Ability to lift 25 pounds
• Ability to ascend/descend between multiple levels of the Deli building

Diversity, Equity, and Inclusion at Zingerman’s Deli

Zingerman's is committed to providing a diverse and inclusive work environment and is proud to be an equal opportunity employer. At Zingerman's all individuals are welcomed, treated respectfully and fairly, have equal access to opportunities and resources, and can contribute fully to the organization's success. We are a place where we can be ourselves at work, bringing our uniqueness to the business while fulfilling our work duties. Want to learn more? Check out our commitment to diversity link below:

http://www.zingermanscommunity.com/about-us/commitment-to-diversity/